Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Copy of The Contact Center Industry

No description
by

Lala Ahsan

on 28 February 2014

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Copy of The Contact Center Industry

SOLUTION
IMPACT
We have a flat structure
We don’t believe in three letter acronyms, i.e. CEO, CFO, CTO
We call ourselves artists lead by a ‘conductor’
We create art, our canvas is ‘software’
We have Yodas, the ones we seek guidance from

TEAM
Re-inventing hold time, life’s too short to stay on hold forever
Transforms the audio only interaction into visual and touch experience
Engaging user experience leads to better information consumption
Reduced queue traffic
Attach a picture or a text note before you queue you call
Customer advisors know your concern before they answer your call

Waiting on hold for long hours
Hassle - consuming information
Auditory pressure on customers
Cost of calling a customer services helpline
PROBLEMS
Potential to disrupt customer services industry
Reach out to customers when they need you to, not the other way round
Make the interaction more meaningful and purposeful

Business Model
Financial: Projections and Milestones: Revenue
TEAM
TEAM
CEO
BUSINESS
DEVELOPMENT
Competitive Advantage
Establishing partnerships with similar service providers
Existing industry contacts
Scheduling pilot runs for potential customers
Press Release
Conferences and exhibitions
If quarter of Lahore’s population has to wait on 1 minute on hold per year
They would have to wait 160 years on hold, just this year alone.
Going to Jupiter on a rocket ship and coming back 64 times

What our interface looks like
First market mover
Target across industry
Visual engagement
Rich content queuing
No more waiting for customers on hold

Underlying Technology
Microsoft Windows Azure (BizSpark) – cloud
Service Bus/ messaging queues
Open Source Asterisk as test bed (AMI)
iOS clients, later on expanding for Android and Windows phone

Marketing & Sales
Marketing & Sales
Going to Pitch to
Warid (Sent Commerials to Warid)
Telenor
1122, 1124
Been in contact with a host of international companies who can run us a pilot
Orange
Barclay’s
Talk Talk

Competition
Since we are the Pioneers in the local market hence, no direct Competition.

Multitude of Global Competitors
Avaya
Genesys
Queuebuster
Virtual Hold
Fonolo
JCarda

FINANCIAL: BREAKEVEN
Status and Timeline
Product Integration ready
Ready to run a pilot or a Test Bed with a potential customer
Talking to potential clients both locally and abroad
Part of Microsoft’s accelerator program
Invited by Black Box to Silicon Valley in the summer

Thank you – open for Q&A
CTO
Bs.ANALYST
INTERN
UI/UX
INTERN
GRAPHIC
DESIGN
M.W
DEVELOPER
IOS
DEVELOPER
WHAT WE NEED!
Running at least 2 pilots with cusomters
Need references or contacts to make this happen
Test Bed Access (Genesys, Avaya, Cisco)
Help with technical architecture (Middleware)
Get the word out, talk to your pet about us
Full transcript