Send the link below via email or IMCopy
Present to your audienceStart remote presentation
- Invited audience members will follow you as you navigate and present
- People invited to a presentation do not need a Prezi account
- This link expires 10 minutes after you close the presentation
- A maximum of 30 users can follow your presentation
- Learn more about this feature in our knowledge base article
Do you really want to delete this prezi?
Neither you, nor the coeditors you shared it with will be able to recover it again.
Make your likes visible on Facebook?
Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.
Transcript of TOURISM MANAGEMENT
Measurement Product VS Service CBEB3307
TOURISM MANAGEMENT = EXCELLENCE
"Eye of the beholder"
A form of measurement
Value based definition : trade off between price & quality What is "quality" ? 5 Delivering Quality Tourism Services Prepared by :
Yeap Yann Joo
CEB 090092 Thank you for your time! Tangibles Responsiveness Assurance Reliability Empathy