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Transcript of TNN
Machine & Mobile Skills
Product Manager with over 15 years of delivering amazingly awesome results.
Expertise: Defining customer features which users love and know how to use. Supporting teammates with my extraordinary Jedi PM skills. Getting things done in a iterative way while having fun.
Passions: Implementing clean, simple UX design for mobile and web, solving challenges, improving processes, collaborating with brilliant teammates, and learning cool new things.
Agile project management with scrum
Product roadmap & backlog development
Kanban & Lean processes
Iterative design & analysis
UAT & product release management
Account management & customer relations
Product Jedi (Director of PM)
Lead product management and mini team development for core mobile and web feature areas. Manage product development planning and sprint planning processes. Engage with key customers on a regular basis.
Delivered clean, simple UX designed features resulting in increased customer reference-ability. (I.e. Coaching dashboard, 508 compliance, Branded support, Email personalization, Support ticketing analysis, IVR and paper assessments, New home page features, Scheduled challenges, and Dimensions and Topics.)
Developed a sprint planning life cycle thereby improving velocity by 15% and eliminating high priority feature bugs.
Led day-to-day product operations such as bug triages, sprint demos, pre and post deployment scrums resulting in better communication and improved quality and team focus.
Project & Product Manager
Bellevue, WA (Feb. 2007 – Mar. 2010)
OTTERBEIN COLLEGE, Westerville, OH MBA
B.A. in Business Finance
Lead agile scrum development team for family-based social networking website. Manage product planning, sprint planning, and release management. Lead feature development life cycle from planning to QA. Provide analytical and strategic insight to drive key performance indicators.
Led feature implementation for the new service platform which resulted in: a 400% increase in service performance, 30% increase in development velocity, and the development of key features which increased user engagement by 15%.
Championed continual reevaluation and fine-tuning of our development process with Agile and Kanban process management resulting in 25% increase in development velocity.
Created Q/A process and all supporting test documentation for release and feature testing and performed timely UAT on all completed features which reduced the number of hot fixes after release by 60% and decreased customer issues by 25%.
Released over 30 concurrent sprint cycles with tight deadlines ranging from 1-3 weeks while meeting or over delivering release goals 95% of the time.
Senior Financial Analyst
Analyze the business to amplify business growth and operational efficiencies. Perform month end processing, budget to actual analysis, trend analysis and ROI analysis. Provide management decision support through business modeling, input into strategic objectives, and driving operational efficiencies.
Automated and streamlined financial reporting and forecasting for net sales and operating expenses reducing processing time by 50%.
Developed reporting requirements to measure financial, business, and user engagement metrics in order to identify the key conversion funnel indicators.
Created a simplified business model which incorporated organic, marketing, and viral growth to communicate trends to executives and ensure that real-time business decisions were made based on sound metrics.
Service Delivery Manager
Lead service and support teams for well-being social networking and resource management service. Manage planning and implementation of new customer launches and existing customer renewals. Define and implement strategic account management processes for customer on-boarding and engagement reviews.
Implemented account management processes to improve customer satisfaction rates (NPS) from -30% to +28%.
Launched over 25 new customers, on-time with 99% configuration accuracy.
Developed service tools for customers and resellers to streamline implementations and communications reducing launch cycles by 33%.
Created an engagement review process to train employer administrators and share best practices resulting in increasing participant engagement by 20%.
Bellevue, WA (April 2010 to Present)
Google Analytics, Omniture SiteCatalyst, Fogbugz with kanban plug-in, Sprint.ly, Trello, HTML, Sublime Text, balsamiq, Photoshop, GoToMeeting, join.me, Microsoft Office (Excel, PowerPoint, Word)