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Transcript of Communication Skills
Transmitting and receiving messages clearly.
And being able to read your audience.
You can do things like give and understand instructions,
learn new things,
ask questions and convey information with ease.
Communication is a two-way street, so being a good listener is vital.
Importance for business:
Well informed staff.
Good, two-way communication between all levels of staff.
Hospitality is all about service.
Listen to your staff.
Communication is the way by which people expresses their selves and each other.
Communication includes everything people do to express to another person like an idea or a feeling.
There are 2 types of communication, verbal and non verbal:
Television, radio, people speaking face to face are some examples of verbal communication.
There are many factors that are involved in communication, the tone of the voice makes people understanding or catching an idea in many different ways.
As a question, to affirm, to demand or to express a feeling.
All the movements we make with our body like a simple movement of your finger to say yes or no are non-verbal communication.
Also Lesco Language that is the language for people that can't hear is the best example of non-verbal communication...
...because is the only way for this group of people to express their selves.
What is assertiveness?
Involves asking for, or starting what you want in a clear and direct manner while taking into consideration the feelings and rights of others.
involves standing up for yourself in such way that you don't violate the rights of another person.
...involves a direct, honest, and appropriate expression of feelings, opinions, or requests.
"When we act assertively, we take control of our actions and accept responsibility for ourselves."
Similarly, when someone interacts with us in an assertive manner, we are likely to feel valued and respected even when we don’t get what we want.
Use the right assertiveness response.
Good communication requires the right tools.
Otherwise, "If one’s only tool is a hammer, then everyone else may look like a nail".
In choosing the right tool for the situation, there are several types of assertive responses that can help build good communication.
Listening is one of the most important skills you can have.
We listen to obtain information, to understand, to employment and to learn.
Listen is a skill that you can learn or improve when you try to pay attention.
Tips to listen better:
High level of self-awareness.
Practice active listening.
•Repeat in your mind what the other person is saying; this help you to stay focused.
•Look at the speaker directly, put aside distracting thoughts, and avoid being distracted with external things, put attention on the speaker body language.
•Show that you’re listening making some gesture or talking.
•Don’t interrupt the speaker.
"If you improve your listening skills you will become in a better communicator."
Barriers to Effective Communication:
They're something that keeps meanings from meeting.
Exist between all people, making communication much more difficult than most people seem to realize.
It is false to assume that if you can talk, you can communicate.
Verbal Communication Barriers:
1. Attacking (interrogating, blaming, shaming).
2. "You Messages" (moralizing, advising, diagnosing).
3. Showing Power (ordering, commanding, directing)
4. Others: shouting, name calling, refusing to speak.
Nonverbal Communication Barriers:
1. Flashing or rolling eyes.
2. Arms crossed, legs crossed.
3. Gestures made with exasperation.
4. Staring at people or avoiding eye contact.
Effective Communication . . .
It is two way.
It involves active listening.
It reflects the accountability of speaker and listener.
It utilizes feedback.
It is free of stress.
It is clear.