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It customer service blueprint

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Jerome Epps

on 12 February 2014

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Transcript of It customer service blueprint

It customer service blueprint
- Employee skills profile
- Developer

unified expert advisor
(analyst) (developer)
Project Management Office (PMO)
Assign to project owner
Integrates in IMS
Establishes metrics
Periodic feedback to customer
Collaboration between unified expert advisors
- BOD/CTL Mtgs
- Manning
- Equipment
- Training
- Policy
- Beta-Test
- Measures of success
ROI Tool
Customer Identification
Data warehouse at ARPC: RNT/Remedy
Full transcript