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eCW Implementation Process
Transcript of eCW Implementation Process
Importance of Definition
The Road After
Project Kick Off
Understand the business case
Define Project Objectives
Data Migration Scope
Business Analysis Site Visit
Interface Kick Off
Roll Out Planning
Interface Install & Testing
Introducing the SAM
Steering committee should be comprising of the decision makers from every aspect of this implementation on the client side to make the right choices when needed.
Acting as the main contact at the practice responsible for communicating directly with the eCW Project Manager, driving the implementation from the practice side to ensure that timelines, deliverable, milestones are met & managing expectations with other external vendors
Clinical Champions from different departments within the system who get trained the software first and then assist in key decisions during the implementation as they already have an understand of how the software functions.
IT & Network
Performing a detailed analysis of the current hardware, software & infrastructure of the practice, keeping the Practice Project Lead and eCW PM updated on the status of all new hardware, software, networking, etc. Assisting eClinicalWorks with install-related tasks, such as the Network Check, Install Check, and Initial Installations.
Integration & Interoperability
Care integration, interfaces with systems & entities, hospitals & laboratories. Integration with devices.
Data integrators, trend predictors, community analysis.... Everything about bringing costs down (& revenues up).
Your main point of contact at eCW during this implementation process, responsible for managing overall implementation to ensure that timelines, milestones, deliverables, and project goals are met.
Responsible for workflow and gap analysis, system build sessions, training agendas.
Overseeing interface project plans, designing complex interface flows working with the middleware and making recommendations in order to improve and support the client’s business activities
eCW product expert who will be onsite for during pre-implementation and post-implementation period assisting personnel on both sides of the coin.
Demonstrating the eCW software and providing detailed core product training, assisting with database customization (if needed) & providing Tier 1 support while on-site and escalation assistance as needed.
Primary contact for a practice after On-Site Training is complete, assisting practice in adoption of all products and achievement of business goals, working with the client to understand their support structure & customizing a process for their needs. Monitoring support cases to ensure timely resolution
Monitoring and Control
Determine variances against original plan
Influence the factors that caused the changes
Create new forecasts and update plan
Project Plan Sign Off
System Build Sign Off
Transition to Support
Roll Out Strategy
Think Twice !!
All sites and locations live with PM as well as EMR
Quick and Sudden Workflow Change
Each site goes live with PM first and subsequently with EMR
Recommended of clinics moving from paper
A pilot site goes LIVE with PM & EMR, after lessons learnt remaining sites and locations go LIVE
Goals and Objectives
Improve Patient Engagement
Patient Communication & Education
Improved Patient Outcome
Efficient Clinical Documentation
CDSS, PQRS, MU
Smooth transition from NextGen
Strong Communication Nodes
Hitting Project Milestones
Super Users & Clinical Champions
Post GoLive Support & Helpdesk
eCW Support Being Timely
Improve Physician Efficiency
Improve Patient Flow
Integration of Care via Devices
Simplify Billing and Reporting
Improve Patient Satisfaction
Understanding what systems are involved and what data needs to be migrated from.
Is client providing the data or is eCW extracting data it?
Establish connectivity if extracting data
Discuss data evaluation post data extraction. What needs to be migrated and where
Get sign off on migration plan
Perform Test/Initial Migration & validation
Post initial validation, understand if any interim changes need to be applied
Determine Final Migration Strategy & Timeline
Migrate the final cut of data
The Road After