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MARRIOTT

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by

Suparna Bhattacharjee

on 17 September 2013

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Transcript of MARRIOTT

Job Satisfaction - Concept & Survey
JOB SATISFACTION
Job satisfaction is how content an
individual is with his or her job.

cognitive job satisfaction
....and the company we chose is:-
...and
why did we choose MARRIOTT ??
One of the finest diversified hospitality company in the world.
Employee strength of over 3,50,000 worldwide.
Achieved more awards on ‘BEST PLACE TO WORK 'than any other company in the world.
The most diversified employee-base.
More than 3,840 properties through 74 countries.
History
1927
: A&W Beer franchise
1933
: 1st drive-in restaurant in America ‘The Hot Shoppe’
1937
: ‘In-flight’ catering
1957
: Twin Bridges Marriott - step in the hotel industry.
Presently owns 16 iconic brands:-
eg.
BVLGARI,
JW MARRIOTT
RENAISSANCE,
FAIRFIELD, TOWNEPLACE,
GAYLORD
etc.

Rankings
World’s Most Admired Companies – FORTUNE’s top 100 best places to work: -2013/12/11/10/09/08/07/06/05/04/03/02…

World’s Best Multinational Workplaces – GREAT PLACE TO WORK Institute.
– 2013/12/11/10/09…

World’s Most Ethical Companies – The Etisphere Institute
– 2013/12/11/10/09

Ranked 9th in India’s Top 100 Companies
To Work For – C-Sat – 2012.

THE
MARRIOTT PRINCIPLE
Continue the MARRIOTT tradition of integrity.
Be Accurate, Honest and Fair.
Avoid even the appearance of Wrongdoing.
Obey the Law.
Understand the Implications of your Actions.
Be Trustworthy.
Treat others with Dignity & Respect.
Work for the Good of the Community.
THE
MARRIOTT POLICY
put people first
pursue excellence
serve the world
act with integrity
THE MARRIOTT
FORMULA
POLICY ORIENTED
BENEFITS
pay & other benefits

Competitive benefit packages
Discount on hotel rooms all around the globe
Discount on food and beverages and retail discounts in shops at Marriott Hotels
Attractive pay and advance opportunities

growth opportunities

Promote from within, thousands
of managers began their Marriott
careers in entry-level positions.
Provides 78 hours of training on
average and 34 hours of professional
development each year.
Encouraged to gain experience
in a variety of disciplines to fully
understand the hospitality
business.

recognition benefits
Outstanding commitment to guests
Success of their location of hotels
Managers who demonstrate exceptional leadership
Commitment to local communities
Referral to other employees
End stay every month at Marriot hotels all around the globe

innovative hr practice
New employees are treated as guests till the induction program is completed.
Annual survey amongst associates – to improve employee satisfaction.
6 off days per month.
Transparent process.
Good medical insurance policy for employees and also their family members.
Work-life balance
Flexible, friendly and caring atmosphere
Unique mother and child care
On-site fitness center
Health care coverage
STRUCTURAL EMPLOYEE BENEFITS
work life benefits
Job sharing program
Compressed work week
Tele-working

develop & recognise employees
Hire “ The right kind of People”
Recognition for a job well done - more satisfying then pay

diversity
Non discrimination policy that include gender orientation as well
No distinction between male and female
Pioneer in youth initiative program

guarantee of fair treatment
Transparent and well defined internal policies
Decentralized means for all employees to express problems and grievances
Employee grievances are addressed and resolved in a timely manner

participation in management
All and sundry have a right to voice their opinion for the benefit of the company
Thus employees feel they have an important say in the management decision-makings and hence they feel more attached to the organisation

WELFARE BENEFITS
entertainment
Inter-hotel game tournaments
Cocktail competition
Pre-opening party for associates
Festivals and other important days celebration
medical benefits
social & security benefits
Provident fund
Family Pension
Retirement benefit
Organising social , educational and cultural programmes
for benefit of members
genuine care
for employees
willingness to share
wealth and
opportunities
candid
communication
reality of
managers
collaboration
with
employees
impartiality
opportunities for
career growth
EMPLOYEE BENEFITS
SURVEY
CONCLUSION
Presented By:-

Anuradha Saha [19] Debankur Ghosh [40] Devleena Mitra [41] Purnasha Roy [21]
Smaranika Naskar [32] Sumitra Rudra [56] Suparna Bhattacharjee [04]

affective job satisfaction
factors affecting
job satisfaction
authority
work environment
remuneration
bonuses , perks and incentives
recognition
welfare policies of the company
effects of job satisfaction
motivated workforce
increased productivity
improved efficiency
hike in labour turnover
decrease in absenteeism
more dedication, comittment
loyalty
WHAT NUMBERS SAY ??
- ANALYSIS
years of experience
gender equality
median hourly rate per years of experience
median bonus per years of experience
median bonus per job
most popular benefits
median profit sharing per benefit / perk
median profit sharing per years of experience
median profit sharing per job
median salary per years of experience
median salary per job
average vacation weeks per years of experience
THANK
YOU !!
health coverage for the employee and family (upto 4 persons)
paid maternity leave
on - site fitness centre
round the clock medical assisstance
most desired satisfier is Recognition.
company's concern for its employees play a vital role in providing job satisfaction.
monetary benefits cause least satisfaction.
satisfied employees yield loyalty
healthy & motivated employees helps the firm to flourish.
hence more profits.
a company RUNS on its employees
Full transcript