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Scenario Sequence 1

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by

Mark McInnis

on 23 October 2013

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Transcript of Scenario Sequence 1

The End!
Scenario Sequence 1
Physical (Memo Writing):
Summary: Dennis owns his own business, but there has been a problem lately between his employees involving language barriers & communication. Dennis decides to establish a new policy and hold a meeting to discuss the issue.
Solution:
Dennis puts together a new policy and sends it out to all of his employees in a memo.
Possible Argument:
By:
Mark McInnis & Michael Jorgenson
Questions/Considerations
When and where will the meeting take place?
What is the new communication policy?
Consider employee feelings & ideas.
Workplace Communication Policy
1. )Speak Clearly
2.) Mind your Language
3.) Simplify or Employ Visuals to Clarify
4.) Check for Understanding
5.) Be Supportive!
The new policy might not solve all the issues between the employees.
Response/Anticipation:
The new communication policy is just meant to act as a guide and any further issues between employees can be dealt with on a higher level (write-ups, suspension, termination, etc.)
Justification:
Effective employee communication is very important in the workplace and it can have a direct impact on the business itself and the customers it serves. Having a workplace communication policy can help guide the employees and promote a friendly atmosphere for the customers.
Are there any risks with this solution?
1.) It could have a negative impact on employee morale.
2. ) Not enough employee participation or motivation.
Emotional ( Email Correspondence):
Circumstantial (Legal Documentation):
Summary: One hour before closing a customer slips and falls by the entrance. We have an insurance policy, but the customer only speaks Spanish and cannot fully understand us. It seems the woman slipped because it rained for a short time earlier and the floor was wet from customers coming in/out.
Questions/Considerations
Is the woman hurt or injured?
Was it our fault/responsibility she slipped?
Consider if she is alone and how she ordered.
Solution:
After assessing the extent of her injuries, Dennis discovers that the woman was here with a friend who spoke English and ordered for her.

Dennis also cannot claim responsibility for this incident since it was an unforeseeable circumstance and is therefore not covered by the insurance policy.

The woman calls her friend back to the restaurant and Dennis explains why the incident is not covered by the insurance policy. However, he offers to help in any way he can if any future problems occur.
Possible Argument:
The owner should take responsibility and should have kept the floor dry since it was raining.
Response/Anticipation:
It was only raining for a short time and the floor being wet was an unforeseeable circumstance not directly related to the establishment or its owners.
Justification:
Since the woman was not visibly injured and the incident was not covered by the insurance policy, no further action is needed.
Are there any risks with this solution?
1.) The woman might claim it is the restaurants fault and try to fight the insurance policy.
2.) The woman could try to lie and fake her injuries.
Summary: One of Dennis' male chefs, David, emails him, claiming to have been in a romantic relationship with one of the female waitresses for the past two months. He emotionally explains that his work situation, with the both the wait staff and chefs, has been strained so much that he has decided to quit.
Questions/Considerations
How exactly have things changed in the work place since the relationship began?
Is the problem resolvable?
Consider importance of a comfortable work place
Solution:
Dennis emails David back assuring him that he will do all that he can to resolve the issue and urges him not to quit. Dennis asks to meet with him in person to further understand the problem.

David later explains to Dennis that he has succumbed to teasing and verbal harassment following the start of his relationship. Dennis also finds out from another employee that David is guilty of constant PDA when he is not looking.
Dennis calls for a meeting the next available morning before opening the restaurant.
Dennis stresses that what an employee does, from the time they clock out to the time they clock in, is no one's business but their own, as long as it is not affecting their performance.
He also reminds the staff that a professional work environment must be maintained. At work, everyone is a co-worker and must be treated as such, no matter what they may be outside of work.
After the meeting, Dennis convinces David to stay on for a little longer to see whether or not the work situation gets more comfortable.
Dennis continues to monitor the situation day by day, checking in with David and the rest of the staff to make sure the problem has been alleviated.
Possible Argument:
Response/Anticipation:
The meeting's purpose is to identify the problem and open the door to a resolution. The day to day monitoring of the situation is what will ultimately lead to a comfortable work environment.
The meeting may not change employee behavior. Problem may even get worse bringing attention to it.
Justification:
Understanding the every day occurrences makes for much smaller, more manageable problems that will ultimately drift away with time. One big problem involving an uncertain amount of people is much harder to manage than several small, most likely one on one problems that can easily be handled.
Are there any risks with this solution?
1.) David could refuse to keep his work relationship professional and decided to quit.
2. ) Other employees could refuse to mind their own business.
Full transcript