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FAZER INTERVENÇÃO: O Atendimento social
Transcript of FAZER INTERVENÇÃO: O Atendimento social
- ACASS -
Gravar - Filmar
Transcrever - Anotar
Pares adjacentes - Expansões
Sinalização e Correção de
Abertura - Fecho da interação
(Samra-Fredericks, D., 2007), avaliada por especialistas em Ciências da Gestão:
The research is exemplary in many ways. The quality of access obtained by the researcher is exceptional, and encouraging for those who wish to capture the detail of doing strategy in vivo. (…) In her fine-grained analyses of particular conversations, the author illustrates how much can be revealed in even the smallest of interactions. At the same time, she takes care to embed these small interactions in the organizational context. (…) One may hope with the author that others will take up the challenge of this kind of fine-grained work
» (Johnson et al., 2007: 177).
G. Johnson et al., eds., 2007.
Strategy as Practice: Research Directions and Resources
. Cambridge: Cambridge University Press.
What ethnomethodology and conversation analysis provide is one way of accessing how organisation might be shown in the moment-by-moment flow of ordinary work. Such studies bring into focus ‘seen but unnoticed’ (Garfinkel 1967) ways in which people recognise and reproduce the organisational location of their actions, in and through each successive action (Sacks 1984)
» (Llewellyn & Hindmarsh, 2010: 13).
Llewellyn, N. & Hindmarsh, J., 2010. Work and organisation in real time: an introduction. In N. Llewellyn & J. Hindmarsh, eds.
Organisation, Interaction and Practice: Studies in Ethnomethodology and Conversation Analysis
. Cambridge: Cambridge University Press, pp. 3–23.
Michel G. J. Binet,
Sociólogo - Doutor em Antropologia - Analista da Conversação - Doutorando em Serviço Social
Professor Auxiliar no
Instituto Superior de Serviço Social de Lisboa
(ISSSL - Universidade Lusíada de Lisboa)
Análise Conversacional Aplicada ao Serviço Social
O Atendimento social
(…) communication skills constitute the primary skill of social work because it is through our capacity to communicate that we form assessments, undertake interviews, engage in problem-solving and decision-making activities, negotiate an implementation plan, and evaluate our effectiveness
» (Trevithick, 2012: 8).
Trevithick, P., 2012.
Social Work Skills and Knowledge: A Practice Handbook
3rd ed., Maidenhead / New York: Open University Press / McGraw-Hill.
(…) social work is an inherently “invisible” trade that cannot be “seen” without engaging in the workers’ own routines for understanding their complex occupational terrain
» (Pithouse, 1987: 2).
This study draws largely on the sociological tradition of symbolic interactionism and also includes ethnomethodological perspectives (…). The aim is to display as fully as possible the way that the social workers themselves perceive and create their occupational arena. (…) In short, the study focuses on the orderly and mundane way that social workers make sense of their daily tasks and problems
» (Pithouse, 1987: 4).
Pithouse, A., 1987.
Social Work: The Social Organisation of an Invisible Trade
, Aldershot: Avebury.
Cristina Coelho - Isabel de Sousa - Michel G. J. Binet (dir.)
| 25 Nov. 2016 – 14 Jan. 2017