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The Ritz-Carlton New York, Central Park: Club Lounge & Resort Ambiance

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Jamie Bardwell

on 3 April 2014

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Transcript of The Ritz-Carlton New York, Central Park: Club Lounge & Resort Ambiance

iPad Utilization
Digital Wine Listing
Guest Feedback
Social Calendar
Enlivening the Senses
Central Park Station
Jogging Map
Day Activities

"A Completed Stay With Us"
Resort Life at the Park

Recommendations from Our Award-Winning Concierges Department for:
Prenatal Yoga Classes
Organic Farm to Table Restaurants
Maternity Photography
Let Us Stay With You
Encompass the resort atmosphere
The allure of the resort traveling guests
Resort on New York’s Island
“Adopt a Guest”
Club Lounge manager matches guidance team members with a club-access guest every week
Personalized note & welcoming
Employee engagement & repeat business
Adopt a Guest, Create a Lifetime of Memories
Club Lounge Guests for Life

$945
Complimentary Early Check-in on Sunday
American Breakfast for Two
Chocolate-Covered Strawberries/Fruit Bowl and Champagne in room
Picnic Basket with Ritz Carlton blanket
Indulge You

$1,545/day
Two Night Accommodations
Exclusive Discounts from Bergdorf Goodman and Shopping Recommendations with Limo Service
Baby Shower - food presentation; gifts
Complimentary Club Access
Prenatal Massage - for the soon-to-be mom
One Hour Massages - for the rest of the group
Manicure
Pedicure
Facial
Welcome You
39 out of 49
in OSAT of Club Lounge
A Glance at Gallup
James Bardwell
Diana Kwok
Nick Ligori
Nancy Nie
Francia Yang

Wednesday, July 11th 2012
The Ritz-Carlton New York, Central Park
Our Property's Playground
Club Lounge & Resort Ambiance
Indulgence at Club Level
A Resort In New York?
July 27- Aug. 12th:
2012 London Olympics
October:
Haunted Halloween
November:
Tastes of Thanksgiving
December:
Winter Wonderland
January:
Ring in the New Year
February:
Cupid's Corner
March:
Luck of the Irish
A Night at the Oscars
May:
Memorial Day
Five-Star Experiences
Questions?
“providing first-class service & the enchantment of the city for our guests who will always enjoy a warm, relaxed, yet refined ambiance”
SWOT Analysis
Across the Pond at the Park
2012
Celebrate the 2012 Olympic Games
Schedule popular viewings, for Example:
Swimming, Gymnastics, etc.

Decorate Club Lounge accordingly to event:
“GO USA” signs
Mini Flags of Countries competing that day for that particular event
Fake Gold, Silver, & Bronze metals tastefully displayed

Incorporate Small Events with Theme. Example:
-Beer Tasting of All British Beers with Food Pairings
-(PUB ATMOSPHERE)
Assortment of British Teas, Fruit Juices and Ice Water
To be served with Sugar Cubes, Synthetic Health Aware Sugars, Brown Sugars and Honey

Teas
Black, Ceylon, English Breakfast, Earl Grey, Green, White, Honey and Chamomile,
Assorted Fruit Infusions
Pastries and Other
Hot Cross Buns, Scones, Petit Fours, Short Bread, Cream Puffs, Danishes,
Assorted Cadbury Chocolates, Biscuits, Cookies with Olympics Logo

Assorted Finger Sandwiches
Apple Chicken Salad, Pineapple Minis, Cucumber and Cream Cheese, Bacon Tomato, Italian Club, Smoked Salmon and Dill Egg Salad
TIME FOR TEA!
DINNER:
Yorkshire Pudding w/ Roast Beef
Bangers and Mash
Shepherds Pie
Kidney Pie
Braised Lamb Shanks
Chicken Tikka Masala w/ Basmati Rice
Beef and Potato Stew
F&B
Food and Beverage to be served according to Olympics Schedule
British Themed Foods
LUNCH:
Mini Beef Wellington
Fish n Chips in London Times
Onion Soup with Sage Cheddar
Lobster Corn Chowder
Truffled Split Pea Soup
British Meat Pies
Veggie and Cheese Quiche
Cheshire and Watermelon Salad
English Pea Salad
Smoked Salmon and Egg Tartines
BREAKFAST:
Sunny Side Up Eggs
Baked Beans on Toast
British Style Bacon
Blood Sausage / Black Pudding
Freshly Quartered Tomatoes
Sautéed Mushrooms
Porridge with Flavor / Fruit Toppings
Scones
Crumpets
British Originated Cheeses
Genuine Gatherings
Strengths
Weaknesses
Opportunities
Threats
Costs
Labor
Demand depending on seasonality
Opportunity to drive occupancy percentage upward especially on Sundays

Opportunity to promote our hotel as a tourist destination during the summers. “Summer in the Park”
The increasing number of competitors using iPads in their food and beverage facilities
Central Park
Package deals give guests incentives
Easy to plan
No construction necessary
Full transcript