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January

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by

Yupi Or

on 19 December 2013

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Transcript of January

The Review Meeting
August
October
December
Contents
Send the notice to the employee
2 weeks before
Before The Review Meeting
Around 2-5 December 2013
Jane
Yupi
4 Dec 2013
I want to inform you that we
will have a performance review
meeting at 4:00pm on 19 December
in my office.
The Meeting of Performance Review
MGT4210 Managing Employee Performance
Performance Review Meeting
with a Poor Performer

CHAN SZE MAN 120175036
LAM HOI YAN 120211421
IP SUI MAN 120290038
WONG WING HONG 120402944
OR YIN PING 120513576

DATE : 18/12/2013

Participation: Employee + His Supervisor

Purposes:
Reflection
Recording
Action planning
Executing
Evaluating

Development Plan
Development Plan(Con't)
2.Content of
Developmental
Plan
1.Developmental
Plan Objectives

3.Developmental
Activities

1.Developmental Plan Objectives
S
pecific
M
easurable
A
pplicable
R
elevant
T
ime bound

2. Content of Developmental Plan
Developmental Objectives
How to acquire the new knowledge and skills
Standards

3.Developmental Activities
On-the-job:
1.On-the-job-training
2.Mentoring
3.Coaching
4.Job rotation
5.Temporary assignments


Off-the-job:
1.Courses
2.Self-guided reading
3.Getting a degree
4.Attending a conference
5.Membership or leadership role


The Purpose of Feedback
Build the confidence
Develop competence
Enhance involvement
Improve their future performance

Before The Review Meeting (Con't)
Arrange the suitable and private location without any disturbance

Obtain some documentary
Attendance record
Customer satisfaction report
Appraisal form

9 Steps To Conduct The Meeting
Explanation of meeting purpose
Employee self-appraisal
Supervisor and employee share rating
Developmental discussion
Employee summary
Rewards discussion
Follow up meeting arrangement
Approval and appeals process discussion
Conclusion of whole meeting

During The Review Meeting
(In The Drama)

Identify the deficiency of performance
Ask them the reason behind
Help them to solve the problem specifically
Establish development plan
Sign up as an evidence

Giving feedback
Using appraisal form
Conducting review meeting
Formulating development plan

Background
Jane just join to a company as a full time sales on August, her supervisor is Yupi


Jane often gets to work late, and her performance of dealing with the customers is not satisfactory…..

Drama
Scene 1

Venue: In the store
Content: Jane's bad behavior
The feedbacks from Yupi are not constructive helpful to Jane

Then 4 months passed

Jane still has no improvement


One day, Yupi would like to have a meeting with Jane.

Result
Scene 2
Venue: In the store counter
Content: The wrong demostration
of giving feedback from
Yupi
After the meeting
Yupi- no constructive feedback

Jane - no improvement

Attention Points for Giving Feedback
Avoid blaming
Establish or maintaining rapport
To be considerate
Minimize the threats of them
Encouragement for participation of meeting

Apprisal form
Scene 3+4
Venue: In the office
Content: good review meeting
with development plan
Conclusions
Regular Feedback
Development Plan

Last minute

Future Development
Better Feedback Giving
Better Result !
Full transcript