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Case study: Modernization of NTUC income

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Shatha AlMarri

on 3 July 2014

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Transcript of Case study: Modernization of NTUC income

Paper- based work process
1. An agent from the company meets with the customer to fill the forms and documents.

2. Agents will submit the documents to the braches

3. Documents would be sorted and sent to the department of underwriting

4. When they are approved, documents are sent for printing in the computer department
CASE STUDY: Modernization of NTUC Income
Shatha AlMarri, Reem AlShehhi & Shaikha Bin Khalban
Problems of paper based system
Too many work processes

There were too many forms that need to be stored

The storage process causes delays when retrieving a document.

Q1) What were the problems faced by Income in this case? How were the problems resolved by the new digital system?
Q2) What types of information systems and business processes were used by Income before migrating to the fully digital system?
Q3) Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system?
Q4) What benefits did income reap from the new system?
Q5) How well is NTUC income prepared for the future?
are the problems described in the case is likely to be repeated?
About NUTC. (n.d.). . Retrieved July 2, 2014, from https://www.ntuc.org.sg/wps/portal/up2/home/aboutntuc/

Laudon, K. C., & Laudon, J. P. (2014). Global E-business and Collaboration. Management Information Systems: Managing the Digital Firm (). London: Pearson Education Limited.

NUTC income. (n.d.). . Retrieved July 2, 2014, from http://www.income.com.sg/AboutUs/index.asp

Rouse, M. (2006, January 1). HP e3000. What is ?. Retrieved , from http://searchdatamanagement.techtarget.com/definition/HP-e3000

Rouse, M. (2010, May 1). COBOL (Common Business Oriented Language). What is ?. Retrieved , from http://searchdatacenter.techtarget.com/definition/COBOL

NTUC Information system

The HP 3000 is a family of minicomputer released by Hewlett-Packard in 1972.
Frequently broke down
Backup features was limited to recover of data of the pervious day
A total of three major hardware failure resulting in a total of six days od computer downtown.
Common Business Oriented Language
A computer programming language designed for use in businesses.
Broke multiple times
Caused delays
Time to launch new products ranged from a week to a month

eBao lifeSystem
Java based system

Developed by eBao Tech in 2003

The system comprised three subsystems:
policy administration
Sales management
Supplementary resources

Benefits of eBao lifesystem
Easy access to the system at once from anywhere

Staff members enjoy faster access to information

Cut cost and time by 50%

Designing and launching new product and easier.

The system allows for online support of customers, agents and brokers

Case assignment questions
Full transcript