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Parcours Client

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by

the skorn

on 31 May 2016

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Transcript of Parcours Client

Max
Startup Founder
Addicted to his smartphone
Heading towards San Francisco
Max books his flight to San Francisco within Air France's Mobile App...
A few days before his flight, he receives a Pushed Paid Upgrade offer by mail, which he accepts...
Max then decides to choose a better seat using Air France's seamless Internet Check-In...
On his way to the airport, Max checks his Terminal and Gate by glancing at his Apple Watch...
Max then spends some time in Air France's Lounge. When the boarding opens, he is notified on his smartphone...
During the flight, Max catches up with the news by reading the magazines he downloaded on the Air France Press App...
Back Home, Max checks up his Flying Blue account and his freshly acquired Miles...
When he reaches his seat, Max is greeted with a glass of Champagne thanks to the Top Tier Concierge service.
Max then connects to the OnBoard Portal to check his business mails and access the Internet during the flight...
Before leaving for the airport, Max checks the time of his flight back to Paris using Air France's App...
He then receives a Post Travel Mail and is invited to rate his experience on Air France.
Rose
Web Designer
Tech Addict
Heading towards Tokyo
Jade
Comedian
Not really versed in Technology
Heading towards Hong Kong
Rose's love story with Tokyo began on Air France's Apple TV App...
A few weeks later, a
Prêt À Décoller
post on Air France's Facebook Page caught her eye...
Fortunately, she was able to book her flight using her PayPal Account...
Then, she uploaded a copy of her Passport using Air France's Mobile App...
Rose then chose to treat herself by adding a Menu À la Carte to her booking...
A few hours before her flight, Rose Checks In on her smartphone thanks to Air France's Mobile App...
She then choses to print her luggage's Tags to speed things up at the airport...
Unfortunately, Rose flight to Tokyo is delayed. She receives a notification on her Apple Watch while she's on her way...
At the Airport, Rose is greeted by an Air France hostess who takes her through the Flying Blue Enrollment via MARCO. She automatically receives a confirmation mail once the process is complete...
During the flight, Rose goes through the Offline Version of Travel By Air France...
Rose checks her way back to Tokyo's airport using Air France App's
Door to Airport
feature...
Back in CDG, Rose learns on which Luggage Belt to collect her bags by glancing at her Apple Watch...
When she reaches home, Rose uploads pictures from her trip and shares them on Air France's Social Media accounts.
Jade discovered Hong Kong on Travel by Air France...
Still unsure about the trip, she then had a look at Air France's 6 month calendar to find a flight that would accommodate her needs...
A few days later, Jade finally decides to go for it ! She compares flights using Google Flights and books an Air France flight...
Jade then receives her booking confirmation by mail...
Jade decides to prepare her stay in Hong Kong by having a look at Air France Partners' Offers...
Once everything is in order, she is automatically checked in and then receives her boarding pass by mail...
A few days before her flight, Jade is reminded of the official ID documents needed for her flight via mail...
Later, Jade learns about the features of Air France's cabins and In-Flight Services by visiting Air France's web site...
Jade is notified by SMS that her flight is canceled. She reaches out to Air France's Facebook account where she is taken through the rebooking process...
During the flight, Jade realizes that her In Flight Entertainment System isn't working properly. A steward offers her compensation via the eRecovery program...
And when she lands, Jade receives a Electronic Voucher via mail...
In Hong Kong, Jade considers buying access to an Air France Lounge on her way back. She learns about the entry conditions by browsing Air France's web site...
A few minutes after landing, Jade is notified that her luggage is missing...
When she reaches home, Jade regulates her Miles situation thanks to the Miles Retroclaim process.
Flying Blue Platinum
AFKLM / ROSE
AFKLM / ROSE
123456
123456
HND
HND

Back home, Jade is able to consult her Missing Luggage File and learns that her belongings will be delivered directly at her place the next day...
As a compensation, an hostess then grants her access to the nearest Air France's Lounge via MARCO where she'll be able to wait for the next flight...
Full transcript