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NEW A1W3D4

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English4callcenters .com

on 15 February 2017

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Transcript of NEW A1W3D4

GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
SET THE
MOOD
COACH
Hear your coach and take
notes!
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Review stars/goal/melody and have all students practice the repetitions
AUTOMATIC
Fluency
?
Linking words:


60 seconds non-stop
Get in couples, you have one minute to discuss a question for today using the tense learned.

1.
2.
3.
TOPIC
Review the vocabulary.
New
Vocabulary
?
?
Conversation
Time
Answer the following questions and
then share your answers with the class
Time
Competition
Choose a partner, practice a role play and act it out. Get ready to do it in front of the class!

CALL-SET
1
?
?
What is your fav
EXAMPLE
Recovery
TIME
Discipline check
S1
S2
COMPETITION
CALL-SET
2
Who has the best customer service in your country?

What makes a sales person good?

what does patience mean to you?

Recovery
TIME
Let's have a chip chat before that class begins.
Let's recap yesterday's vocabulary, be ready to use it today.
Cellphone service
Service plan
Prepaid
Monthly
contract
Activation
Warranty
Upgrade
CDMA/GSM
Coverage
VOCABULARY
PUSH
Coach: randomly select student by student to pass.

Students: be ready to take notes, respect your classmate and
then give feedback to your partner after the call!
Coach: randomly select student by student to pass.

Students: be ready to take notes, respect your classmate and
then give feedback to your partner after the call!
DISCIPLINE CHECK
Coach: check one by one each of the trainees' homework. Choose one of the words, its meaning and ask for a sentence with that word with the tense of the week.
REMEMBER THE KEY OF FLUENCY IS:
REPEAT
REPEAT
REPEAT
,
DISCIPLINE,
DISCIPLINE
, DISCIPLINE
Full transcript