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CROSS CULTURAL MANAGEMENT

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by

Bouchra Sahmad

on 22 December 2014

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Transcript of CROSS CULTURAL MANAGEMENT

CROSS-CULTURAL MANAGEMENT
Supervised by:
Ph.D WAHABI Rachid
Sara BOUNNA-4004
Bouchra SAHMAD 2811

UNITED STATES OF AMERICA
MEXICO
RUSSIA
MEXICO
KEEP IN MIND:
In Mexico, personal relationships are at the heart of most business dealings. Take the time to cultivate strong, long-term relationships.
People from the USA are 'North Americans' rather than 'Americans'. Mexicans are also 'Americans'.
Lunch is taken quite late at around 2:00pm and can last for a couple of hours.
MEXICO
UNITED STATES OF AMERICA
UNITED STATES OF AMERICA
UNITED STATES OF AMERICA
KEEP IN MIND:
EGYPT
EGYPT
EGYPT
RUSSIA
RUSSIA
RUSSIA
RUSSIA
RUSSIA
SOUTH KOREA
SOUTH KOREA
SOUTH KOREA
SOUTH KOREA
SOUTH KOREA
AUSTRALIA
AUSTRALIA
AUSTRALIA
AUSTRALIA
AUSTRALIA's Tips
On the whole, Australian corporate structures are
matrix
oriented, without too many layers of management
Decision-making meetings can be quite animated and it is expected that
people will say exactly what they think
without necessarily having to defer automatically to the boss' viewpoint.
It is important to research any company before approaching it in order to determine whether it is state-owned or private and secular or Islamic in orientation.
EGYPTIAN TIPS
Dress conservatively, but very smartly. You will be judged partly on your appearance.
Do not comment on the political situation in the Middle East or make any adverse comments about the influence of Islam.
New is good. Change is ever present in American corporate life and therefore so is the easy acceptance of new ideas, new models etc.
Business is a serious thing in the States and it is important that you are seen to be serious in your intent and commitment.
Americans tend to work longer hours and take fewer days of vacation than their European counterparts
Americans value straight talking and 'getting to the point'
Self-deprecation is often misunderstood by Americans as a sign of weakness. Sell your plus points.
It is important to dress smartly and to try to look important. If you do not appear to be a decision-maker people will quickly lose interest.
Russians like to think in silence before answering a question. Do not be embarrassed by the silence. Allow sufficient time for the response to be formulated before breaking the pause.
Once teams have been established and the internal relationships seem to be working well, it is important to keep the team together if possible. Russians can be wary of strangers and the relationship-building process can be long.
Companies tend to take a short-term view of any given business opportunity. In a country as volatile and uncertain as Russia, who knows what lies around the corner?
Body language is minimal in meetings (unless being overly theatrical during an impasse in a negotiation situation) which can lead to mistaken impressions of disinterest.

If Koreans are to work effectively in a team, it is important to create an atmosphere of harmony and comfort. Making individuals within the team lose face will affect the morale of the whole team.
Companies tend to be strictly hierarchical with major decisions being taken at the top and delegated down for implementation.
It is unusual to meet women in senior roles in Korea (except when working for foreign firms).
Punctuality is of vital importance. Do not keep senior people waiting - it is extremely disrespectful.
Gifts are important. Always take a supply of small, suitable gifts to distribute to key contacts. Always wrap gifts.

1. Avoid making instant judgements or assumptions about people from different cultures regarding their working style
2. Try to do some research on any culture you will be working with
3. Try to understand how your leadership style might be viewed through the eyes of team members from different cultures – they may view your style as bizarre
4. Remember that not all problems encountered in international situations are the result of cultural differences – the issues could be personality-based, technical or commercial
5. Just because people do things differently in another country does not mean that they are necessarily wrong in their approach – they might be wrong but they are not necessarily wrong. It is as important that you understand your own cultural approach as it is to understand the approach of others.
6. A good idea is a good idea regardless of where it originates – you do not have all the answers
7. Not all ideas from head office are good ideas
8. Not all ideas from head office are bad ideas
9. When communicating with people who are speaking a second language, do not over-estimate their linguistic abilities. Just because they are good at a second language does not mean they are perfect!
10. Teams and organisations that are at ease with themselves and co-operate well across the cultures will prosper in an increasingly global economy.

10 GOLDEN RULES
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