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Conflict Management

Chapter 5 Presentation (Gorton & Alston, 2009)

Heather Haley

on 30 March 2011

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Transcript of Conflict Management

Management Role of
Administrator Four Ways
of Dealing With
Conflict Cooperative Confirming Competitive Avoidance Elements
Solving 1. Early Identification 2. Diagnosis of Problem 3. Fact Finding 4. Develop an Integrative Solution 5. Devlop a Basis for Compromise Students Teachers Central Office School Board Community
Organizations Parents 4 Sources of Social
Conflict in Schools 1. Communication Problems 2. Organizational Structure 3. Human Factors 4. Limited Resources Ex: Teachers who do not receive regualr feedback about performance may have poor morale and negative attitudes, resulting in an unwillingness to respond to administrative directives. With more people involved in making decisions, more opinions, interests, wants, and needs are likely to be voices, causing some conflict. EX: Personality incompatibilities and different values and goals Ex: When teachers fail to get raises they think they deserve
Ex: when the science department fails to get desired equipment
Administrator must assure all groups that they have been treated fairly in resource distribution. Problem Solving
Approach 1 2 3 5 4 request that group members state their conflicting positions Ask that group members state their opponents' position. Clarify with group members if conflict still exists.
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