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2018 A1W2D1

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English4callcenters .com

on 14 August 2018

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Transcript of 2018 A1W2D1

45 seconds 0 Mistakes
Get in couples. And, practice the following warm-up. Then, you will have 30 seconds to impress. Coach, review the
STARS
and
SET THE TONE.
WARM UP
If you were a capital sin, which one would you be and why?
DISCIPLINE
CHECK

Get your homework ready. Come to the front and write one new word. Then, get in couples and practice yesterday's question.
NEW
VOCABULARY
-
-
-
-
-
-
-
-
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QUESTION:
LINKING WORDS
Regardless
Despite of
PHRASAL VERBS
Go through
Cope with
INTERVIEW: 5 minutes speaking English 0 mistakes
Perfect Tenses - Comparatives & Superlatives
Modals - Conditionals - Call Center Skills
CLASS: 45 seconds 0 mistakes
PERSONALITIES
ADJECTIVES
- Stubborn
- Naive
- Reckless
- Obstinate
- Hot- headed
Describe your personality?
I am incredibly goal oriented....
USEFUL EXPRESSIONS
Firstly
Secondly
On the one hand
On the other hand
EXPRESSIONS TO ADD IDEAS
NOT ONLY, BUT ALSO
ON TOP OF THAT

Get in couples and decide which personalities describes you best!
ADVERBS
- Incredibly
- Slightly
- Badly
- Amazingly
- Hardly
- Passionate
- Constant
- Meticulous
- Goal Oriented
- Problem Solving
Oriented
-
+
I can do it
I achieve all my goals
I speak English
with confidence
Mental
training
Select one: Verbal affirmations, written affirmations, visualization or video
HOTEL
BOOKING
Your coach will explain the following vocabulary and may add some more.
GREETING
1. Booking
2. Check-in/out
3. amenities
4. Deposit
5.
6.
7.
8.
9.
10.

ROOM VOCABULARY
King-sized bed .1
queen-sized bed .2
complementary bk .3
.4
.5
.6
.7
.8
.9
.10


Have you ever stayed at a hotel?
What is the difference between hotel and motel?
HOTEL BOOKING
credit cards & phone numbers
ADDRESSES
House
Street name
Street type
City
State
ZIP CODE
STREET TYPES
CREDIT CARDS
16 DIGITS
15 DIGITS
16 DIGITS
ADDRESS
Listen to the following audio, and take notes. Choose the correct answers and fill in the blanks.
GETTING
1) Choose the correct answer:

A) 59 Bates Street Hattiesburg, Minnesotta 39410
B) 59 Gates Street Hattiesburg, Minnesotta 39409
C) 59 Fates Street Hattiesburg, Minnesotta 34901
4) Fill the blanks:
394 _______ Lane, ____, ______, 29693
2) Choose the correct answer:

A) 240 South 53rd St. Mays Landing, New Jersey 03330
B) 240 South 53rd St. Mays Landing, New Jersey 03030
C) 240 South 63rd St. Mays Landing, New Jersey 03303
3) Choose the correct answer:

A) 9193 Winchester Court Astoria, New York 11102
B) 9131 Winchester Court Astoria, New York 11102
C) 9113 Winchester Court Astoria, New York 11102
5) Fill the blanks
___ Beach __ _____, New York, _____.
RECOVERY
TIME
Full transcript