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Emotional Intelligence & Leadership
Transcript of Emotional Intelligence & Leadership
leadership & followership What is Emotional Intelligence? Four Attributes of EQ? Why EQ is important to Leadership & followership?
Higher levels of EQ are associated with better work performance in various areas such as: EQ assessment tools Five key skills of high EQ individuals http://bigthink.com/videos/daniel-goleman-analyzes-corporate-emotional-intelligence 1. Reduce Stress
2. Recognize & Manage Emotions
3. Connect with others non-verbally
4. Use humor/play to deal with challenges
5.Resolve conflicts positively & with confidence participative management putting people at ease Self awareness personal/work life balance straight forwardness & composure building & mending relationships doing "whatever it takes" decisiveness managing problem followers change management examples BarOn Emotional Quotient Inventory
Emotional & Social Competence Inventory
Emotional & Social Competence Inventory - U
Genos Emotional Intelligence Inventory
Group Emotional Competency Inventory
Mayer-Salovey-Caruso EI Test (MSCEIT)
Schutte Self Report EI Test
Trait Emotional Intelligence Questionnaire (TEIQue)
Work Group Emotional Intelligence Profile
Wong's Emotional Intelligence Scale -A self report tool that measures EQ of individuals in a team.
-Captures two dimensions of EQ:
1. Ability to deal with own emotions
2. Ability to deal with the emotions of others. (details of personal/work life balance) (details of change management) (details of managing problem employees) (details of putting people at ease) (details of participative management) (details about building & mending relationships) (details about decisiveness) (details about doing "whatever it takes") (detail about Self awareness) (details about straight forwardness & composure) -Knowing when to delegate tasks & when not too
(Matching leadership and follower ship styles accurately)
-Allowing followers to vent their frustrations Examples in Social Work practice...
-knowing what populations you feel uncomfortable working with.
-As a follower, knowing when you need to process feelings over a client interaction.
-As a leader, knowing what kinds of situations your followers are in and giving them the opportunity to process.
-Knowing how to leave our work at home -Being able to read body language and facial expressions for unspoken meaning.
-Being able to recognize what your own body language says to others about how you feel or what you're thinking. -Being able to laugh at your own mistakes.
-Helping others see the humor in certain situations.
-Diffusing a tense situation by making light of it.
-This helps alleviate stress and helps people cope with difficult situations. -Encourage and facilitate compromise so no one feels like they "lost".
-Leaders firmly enforce decisions that are made.
-Followers follow through with the decision that's made and show integrity. -Measures one's ability to deal with daily environmental demands and pressures.
-Helps predict one's success in professional and personal life. Chris Hunsicker, BSW, MS Bill George,BSIE, MBA