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The Art of Solving Conflict

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Andy Riley

on 1 May 2014

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Transcript of The Art of Solving Conflict

Where do we see conflict?

Tools for conflict resolution
One Way To Handle Conflict
Conflict Resolution: Solving problems among group members so everyone feels good about working together.
The Art of Solving Conflict
How do you Handle conflict?
The Conflict Management Style assessment is a useful tool that allows you to find out how you solve conflict
Define the situation

Get the specifics

Brainstorm options

What if…?
Don’t try to resolve the conflict by intimidation
Go for it
A positive experience
What is Conflict ?
Let's Take the Test
The Competing Shark

Use a forcing or competing conflict management style
Are highly goal-oriented
Relationships take on a lower priority
Can be authoritative and uncooperative; threatening and intimidating
Have a need to win; therefore others must lose, creating win-lose situations
Advantage: If the shark's decision is correct, a better decision without compromise can result
Disadvantage: May breed hostility and resentment toward the person using it
The Avoiding Turtle
Adopt an avoiding or withdrawing conflict management style
They would rather hide and ignore conflict than resolve it; it leads them uncooperative and unassertive
Tend to give up personal goals and display passive behavior creating lose-lose situations
Advantage: may help maintained relationships that would be hurt by conflict resolution
Disadvantage: conflict remain unresolved, overuse of the style leads to others walking over them
The Accommodating Teddy Bear
Use a smoothing or accommodating conflict style with the emphasis on human relationships
Ignore their own goals and resolve conflict by giving into others; unassertive and cooperative creating a win-lose (bear is loser) situation
Advantage: Accommodating maintains relationships
Disadvantage: Giving in may not be productive, the bear may taken advantage of
The Compromising
Use a compromising conflict management style; concern is for goals and relationships
Willing to sacrifice some of their goals while persuading others in the group to give up part of theirs
Compromise is assertive and cooperative-result is either win-lose or lose-lose
Advantage: relationships are maintained and conflicts are removed
Disadvantage: compromise may create less than ideal outcomes and game playing can result
The Collaborating Owl
Use a collaborating or problem confronting conflict management style valuing their goals and relationships
View conflicts as problems to be solved finding solutions agreeable to all sides (win-win)
Advantage: both sides get what they want and negative feelings are eliminated
Disadvantage: takes a great deal of time and effort

Measures for Preventing Conflicts from Occurring
Use your own feelings
Dismantle the rumor mill
Communicate do not back stab
Don't avoid the conflict
Focus on the current issue
24 hour Rule
Benefits of conflict resolution
Promotes new ideas and increases productivity
Encourages greater understanding between group members, co-workers, supervisors
Strengthens personal relations and improves self esteem.
Full transcript