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effective communication by matthew smith 07smithm

effective communication

matthew smith

on 15 November 2012

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Transcript of effective communication by matthew smith 07smithm

Effective communication verbal communication is one of the most needed interpersonal skills because you need to use verbal communication more then any other communication because its the quickest and easiest. lip reading is also one of the most because if someone is deaf they will speak with there hands and they will speak with there mouths but just by movement of there lips. sign language is the next skill needed for if someone is deaf and they cannot do movement of there lips very well you will need to sign to them. interpersonal skills Cues in verbal exchanges body language
body language is very important because if your body language is poor and you are slouching it shows that you are bored and not interested.
use of info
the use of information is important because if u do not use the right information someone can get very confused and may not be able to do what you are trying to tell them.
nodding is also important because if you nod and say yes some people may think you are not actually listening to them. Question techniques opening and closing questions opening and closing questions are good techniques to use because and opening question gives someone a whole range of answers to use and a closing questions is good because they open a
new range of questions to come to the conversation. response times response times are good for giving time
for someone to think about what they
are going to say to the question asker. Non-Verbal Communication Written communication Emoticons language is a way that people stop paying attention to you which is very bad because they do not pay any attention to you, Also distraction and noise stop alot of people from paying attention to someone who is listening to them, such as if there is a loud bang, it will distract everyone in the room. lack of concentration is one of the most important because if everyone has lack of concentration no one will be doing anything you say or listening to anything you say. barriers to effective communication emoticons are good because they show whether you are happy or angry with the person you send them too instead of the person being confused note-taking, reports, faxes and letters these are all good ways of written communication because they are easy to do, very effective and never fail to get the point across that you are trying to say. proofing documents grammer check and spell check grammar chack and spell chack are great ways of proofing your documents because if you have copied it from somewhere on the internet you can tell the difference because alot of the work on the internet is american so there is alot of spelling which is different to english because they spell alot of words the lazy way which is wrong spelling to us proof reading and punctuation proof reading is a good way of proving your work is your own because if you proof read it nothing can be copied because you have proof that it is your own. punctuation is good aswell because alot of the work on the internet the americans also have different puntuation to us so they can tell that your work wasnt your own. Cues in verbal exchanges By
Matthew Smith
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