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Transcript of Listening Skills
Identify your biggest obstacle to listening.
List 3 things you can do to overcome it.
Why are we listening?
The "Fax" About Listening
What is interfering with our listening?
How Can We Listen More Effectively?
to obtain information
to build relationships
to help others
People do not only want to feel
they also want to feel
I didn't say your outfit looked silly.
Self & Social Identity
What gets in our way?
What is Effective Listening?
Effective listening is
actively absorbing the information given to you by a speaker,
showing that you are listening and interested, and
providing feedback to the speaker so that he or she knows the message was received.
Effective listeners show speakers that they have been heard and understood.
Hearing vs. Listening
Listen for facts, thoughts, feelings, needs, wants, expectations
"Red flag" words
Do not interrupt
Avoid needing to have "answer"
questions to clarify
Reflect to ensure meaning of message
Why does listening make a difference in your role?
Thought & Feeling
She was crazy to quit her job!
I hate my car!
Appreciative - enjoyment
Empathic - understand the emotions
Discerning - gather complete/accurate info
Comprehensive - organize and understand meaning of message
Evaluative - critique info to make decision