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Scholars Restaurant

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by

Anna Vella

on 5 January 2016

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Transcript of Scholars Restaurant

Scholars Consultancy Project
Overview
Portfolio
Planning Process
Booking
The Show Around
The Event
Analysis
Recommendations
Group work
Shared budget
E-mail correspondence
Guests' feedback
Booking
The Event
Strengths

Greeting
Not so confident in providing information
Rushed through the conversation
Did not ask for e-mail
Assumptions
Limited special dietary requirements

Website, UCLan Eat leaflet (Appendix III)& Facebook page
Call took place on Friday 25 October 2013 at 14:30
Correspondence through e-mail
Show-around
Monday 28 October 2013 at 14:00
At Scholars Restaurant
• Friendly welcome
• Asked questions & Gave advice
• Helped and accommodated all requests
• Venue show around
• Projector available

Analysis
Recommendations
Late for appointment
Unprepared
Misleading information about Chocolate fountain
All questions answered
Strengths
Analysis
Recommendations
Tuesday 12 November
14:00-15:00
Scholars Restaurant
No signage
No welcome
Menus were not provided
Arrangement
Food labeling
Refill drinks and add more plates
Some food was not warm enough
Clean up

Everything ordered was there
Fresh food - Heating lamps
Food was excellent
Vegetarian available
Take away

Immediate Answer
Instant correspondence through e-mail
Informative e-mails
Variety of Food

Greeting, Introduction & Conclusion-> first service encounter
Asking more questions
'Check List' for guidance (Appendix II)
Special dietary requirements
Reservation and Confirmation

Punctuality
Do not leave customers waiting
Give correct information - setting and other events
Signage
Make an appearance
Better communication with
staff beforehand.
Label all food items and
put menu tags.
Staff Supervising the event
Cover food
Remove tables and chairs not
in use.
Portfolio
Analysis
Recommendations
Strengths
Planning Process
Overview
Ms. Anika Beyer
Ms. Anna Vella
Mr. Eman Camilleri
Ms. Jolene D'Anastasi
Ms. Paula Naudi
Conclusion
Four Stages of the event:
Booking
Show Around
The Event
Analysis & Recommendations
Keep improving Strengths
Work on Weaknesses - Training
Recommendations can be easily implemented
Thank you
Any Questions?
Service Audit Form
Feedback form (Appendix VIII)
Serving Staff
Food and Beverages
Venue
Pie Charts
Full transcript