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CG - House of Quality

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by

Lokkasio diCamerone

on 20 December 2010

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Transcript of CG - House of Quality

Target Value Please choose the
most important Target Value of each Quality Characteristic. What is necessary for your customer?
Ask them about their priority. Voice of Customer Degree of Difficulty How difficult is it to attain the Target Value?
Rank your issues in
steps from one to three. Relation Matrix How strong is the relationship between each Quality Characteristic and Voice of Customer? Technical Rating How strong is your position on the market? Please tag your rating with crosses in five levels. Ralavance Here you get
the automaticly
calculated result
of your entries. Correlation Matrix Note The correlation matrix describes correlation among the Quality Characteristics. ++ -- Example:
There is no connection between Colour and Automation so the corralation is signed as "Very negative".
In contrast, the corralation between Noise Level and Architecture is "Very positive". The displayed values
are just examples.
Please insert your ascertained data. Competitiveness What does your customers think about your competitors and your merits and demerits? House of Quality explanation a short
Full transcript