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Adapting a Change Mindset

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Nuzhat Mahmood

on 14 December 2016

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Transcript of Adapting a Change Mindset

Successfully Adapting to Change
What is adaptability?
Strategies for Adapting to change
1. Cognitive adaptability > Changing the way you
think and react
to changes that are forced upon you.
Why is it so hard to view change as an opportunity?
Understanding the resistance mindset
Adjust your mindset
Challenge
Getting to +1
ACTIVITY
Think of a change that is calling on you to adopt and embrace an optimistic outlook.
Adaptability is the ability to adjust oneself readily to changing conditions
Also, to change or be changed in order to fit or work better in some situation or for some purpose
Practice Scenarios: Think about how might this affect you...
2. Emotional adaptability > Using emotional intelligence to identify, use, understand, and manage your emotions in positive ways so that you are
emotionally able
to adapt to change.
3. Dispositional adaptabity > Viewing change as an
opportunity
to learn, grow, and stretch yourself.
Example: You lose a loved one.
"Top 10 Reasons People Resist Change"
Rosabeth Moss Kanter, Harvard Business Review, September 2012.

LOSS OF CONTROL >
Change interferes with autonomy
EXCESS UNCERTAINTY >
Change requires a sense of safety as well as an inspiring vision.
SURPRISE >
Decisions imposed on people suddenly, with no time to get used to the idea, are resisted. When I have no say in what's happening, I feel powerless.
"EVERYTHING" SEEMS DIFFERENT >
We are creatures of habit. Too many differences can be distracting or confusing.
LOSS OF FACE >
People associated with the last version that's being supersedere likely to be defensive.
You get a certified letter from your child's daycare
The water supply is contaminated with high levels of lead, and they are immediately closed until further notice.
Google changes how its search engine works
One day your self-employed spouse has 88 hits on his website, and the next day he doesn't have any.
There's a hiring freeze at work
The job you were thinking about applying for is now going to remain empty until ???
Example: Your department or household budget gets cut.
Example: Your high school senior announces s/he's
not
going to college next Fall.
Example: You're diagnosed with ___________.
Educate and communicate transparently so that everyone understands what's happening and what's expected of them.
Remember that FEELINGS must come first, even before education, so spend time talking about them to help your colleagues become more comfortable.
Encourage everyone to become involved in the change in order to enhance their feelings of control and alleviate their anxiety.
Respect other points of view and help others cope emotionally with the changes that are taking place.
Range of Mindsets:
+3 Ecstatic, thrilled, excited
+2 Delighted, confident, tranquil
+1 Pleased, comfortable, unruffled
0 Neutral, no reaction
-1 Unhappy, anxious, annoyed
-2 Miserable, scared, angry
-3 Depressed, terrified, enraged
Which mindset serves us best to handle change?
+1 Pleased, comfortable, unruffled
1. Recognize how your mindset affects your results.
2. Be a learner
According to 20th century philosopher Eric Hoffer, "In times of profound change, the
learners
inherit the earth, while the
learned
find themselves beautifully equipped to deal with a world that no longer exists."
ACTIVITY
I am great at _________________________,
but in the realm of _______________________, I am a beginner.
3. Fake it 'til you make it
And have faith that you
will
make it.
4. Ground your assessments
Assessment =
Facts + Your assumptions about those facts

Grounded Assessment =
Dropping the assumptions so that assessments are closer to the facts
EXAMPLE:
My spouse was just laid off.
FACT:
My family now has less money to spend than we had before.
YOUR ASSUMPTIONS:
Our lifestyle is going to change.
We might not be able to pay our bills.
My husband and kids will feel ______________.
YOUR ASSESSMENT:
This is very, very bad.
GROUNDED ASSESSMENT:
(Requires letting go of assumptions)
It is what it is.
It could be a good thing.
It might help our family prioritize.
5. Close your gap
WORKSHEET ACTIVITY
What change is causing you to feel anxiety, personally or as a practice?
What's your assessment of the situation?
What is a more grounded assessment?
If you could embrace the more grounded assessment, what might you be able to learn and accomplish?
How big is the gap between your current state of mind and that
+1
mindset (pleased, comfortable, and unruffled)?
BENEFITS OF ACCEPTANCE (MORE WIIFMs)
If you're open to change, you won't be thrown off course when change occurs in your personal
and
professional life.
By embracing change early, you can help others cope, which makes you valuable to management.
When you're open to change, you feel more in control of the changes that are taking place and more a part of the process.
Accepting change builds your flexibility and helps you react more quickly and positively to the next new situation.
Managing acceptance
What do these 3 scenarios have in common?
You're not in control ...
and you
have
to adapt.
There are 3 types of adaptability:
#1 WIIFM: When you choose to adapt, you are in control.
How do we usually perceive change... as a chance to add something, or as a loss?

How does change usually make you feel?

Often, change is a result of something unpleasant.
Example: You have to learn a complex new computer system.
Use the Range of Mindsets to describe how you feel about the transition to an upcoming change.
Very briefly, what is the change?
What is your mindset number regarding this change?
What is the emotion you feel right now.

Are you experiencing the same emotion, or have your feelings changed?

What would you like to say about an upcoming change?
When you take on the burden, you take ownership, which puts you in the middle of the change, rather than outside the change. This is a
good
thing!
Building relationships - and repairing them when necessary - is vital to the success of every change initiative, department, and organization.
By understanding how you feel and how others feel about the change, you can address the fears associated with the change and cultivate a more positive response.
"If nothing ever changed, there'd be no butterflies." - Unknown
To help your colleagues and yourself:
Plus, these relationships can help you recover from the stress of the change.
Let's talk....
Activity: Here's looking at you!
How most people respond to change....
Need Information
Need Support
Need Direction
Need to cross the valley of despair
Need Encouragement
REASONS FOR RESISTANCE (Rosabeth Moss Kanter)
CONCERNS ABOUT COMPETENCE >
I'm an expert at what I do now; my skills will be obsolete.
MORE WORK
> Change is more work, and transitions are often stressful beyond the organization, such as to employee families. What if this change is a disaster? We'll have to go through another big change down the road.
RIPPLE EFFECTS >
Change creates ripples in widening circles, disrupting other departments, customers. People rebel against changes they had nothing to do with that interfere with their own activities. This leads to frustration and resistance i.e. Our patients will be impatient and angry, and they'll take their frustration out on me.
PAST RESENTMENT
> Ghosts of the past spring into action, old wounds open, historic resentment remembered.
"SOMETIMES THE THREAT IS REAL" >
New technologies replace old ones, jobs lost, prices cut, investments wiped out.
Full transcript