Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

WEEKEND I2W2D4

No description
by

English4callcenters .com

on 21 February 2017

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of WEEKEND I2W2D4

A) You are calling customer service and you are upset because of bad service.
A) Your agent did not come to work yesterday. call him and ask for a reason.
Role
Play
Choose a partner practice one role play and then come to the front... And action!
B) The customer is angry, listen to the
customer and provide a solution.
B) You were sick yesterday, explain to your boss you have never missed a day at work before.
RECOVERY
TIME
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+Have/has + been + present participle]
I have been visiting
You have been visiting
He has been visiting
She has been visiting
It has been visiting
They have been visiting
We have been visiting
I have not been visiting
You have not been visiting
He has not been visiting
she has not been visiting
It has not been visiting
They have not been visiting
We have not been visiting
Have I been visiting?
Have you been visiting?
Has he been visiting?
Has she been visiting?
Has it been visiting?
Have they been visiting?
Have we been visiting?
Positive
Negative
Question
Present Perfect Progressive
Find the mistake
1. have you are doing your homework?
2. He have been practicing english for the last
next year.
Translate
1. Yo he estado practicando la guitarra desde que tengo 9 años
2. Mi amigo ha estado viajando por los ultimos 2 meses
Grammar
Test
Write down the number and the correct answer, you have 1 minute!
TOPIC
Movies
Your Coach will explain to you the exposition for next weekend.
-Politics -Call centers -Human rights -Touristic places -Paranormal experiences
-Natural Disasters -Education -Coach can add additional Categories.
INDIVIDUAL
TOPIC
EXPOSITION
Choose a Category:
6- Prepare 3 questions for your classmates to make sure they pay attention.
Instructions:
1 - Choose a topic related to the category and show it to your coach Tomorrow so it can be approved.
5 - You need to talk for 2 minutes and 30 seconds.
4 - Research all the aspects about the topic and bring real statistics and facts.
3 - Prepare Visual Material that you can use as support when explaining your topic.
2 - Once the topic is approved by your coach, hand write an essay at least 2 pages
You must watch this video!
DESCRIBING
Situations
Your coach will play the following video twice, ask questions about vocabulary and write it down.
HAPPENED
Retelling
SITUATION
Describe what happened in the previous video, have you ever had a similar experience? Share!
WHAT
?
Interested
Gold Digger
Lie
Seduce
Invite
Reject
Arrive
GRAMMAR
REVIEW
Form: {subject + have/has + past participle}
I have forgotten
You have forgotten
He has forgotten
She has forgotten
It has forgotten
We have forgotten
They have forgotten
I have not forgotten
You have not forgotten
He has not forgotten
She has not forgotten
It has not forgotten
We have not forgotten
They have not forgotten
Have I forgotten?
Have you forgotten?
Has he forgotten?
Has she forgotten?
Has it forgotten?
Have we forgotten?
Have they forgotten?
Positive
Negative
Questions
Contraction: I've forgotten. I haven't forgotten.
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
Find the mistake
Grammar
Test
Write down the number and fix the following sentences!
1. I have am with her for a couple of weeks now.
2. We have visit Costa Rica before.
3. Have you seen ever this movie?
4. I haven't study English before.

WH questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Review stars/goal/melody and have all students practice the repetitions.
AUTOMATIC
Fluency
Linking words:

If I remember correctly, to be more precise, I would like to emphasize that, nevertheless, allow me to say, to be honest, all of the sudden, in conclusion.
45 seconds non-stop
Get in couples, you have one minute to discuss a question for today using the tense learned.
1. Example: have you ever traveled out of the country?
2.
3.
TOPIC
Call Centers
Out sourcing
Inquire
Outbound
Metrics
Survey
Attendance
Expectations
Call Centers
Master this vocabulary and let's use it for the rest of the class!
New
Vocabulary
Inbound
Super important topic!
What does a call center do?
Have you ever called a call center? Why, provide details.
What have you heard about call centers?
What are urban stories about call centers?
Conversation
TIME
Discuss the following questions with a partner and then come to the front to share the answer!
Job
why do we need to hire you?
Interview
Write your ideas, get ready and come to the front and
get the job!
On a school field trip, a genetically modified spider bit a boy named Peter Parker who was in love with a beautiful girl called Mary Jane. The next day he woke up and realized he had superpowers. One day a thief killed his uncle Ben, so Parker decided to go after him. In the rush, the thief fell from a window and died. Peter Parker decided to use his new superpowers to protect the city and save innocent people from villains.

Later on, his arch enemy, the Green Goblin proposed him to work together to conquer the world, but Spiderman rejected his proposal, so the Green Goblin took revenge and tried to kill his aunt (May) and the girl he loved (Mary Jane). Spider man and the Green Goblin fought and the Green Goblin died.
At the end of the movie Mary Jane told Peter she was in love with him but he decided not to have a relationship with her because it was too dangerous for her.
Your coach will read the first paragraph about Spider man, then get in couples and practice reading, let's see who can do it better!
READING
TECHNIQUE
READING
Comprehension
1. How did peter Parker get superpowers?

2. Why did the Green Goblin attack aunt may and Mary Jane ?

3. Why did Peter reject Mary Jane?

4. Why did Peter Parker start using his superpowers to protect the city?
Write down the answers for the following questions based on what you read from Spiderman
This activity is not for today
FLUENCY
AUTOMATIC
Linking Words
Stand up and review stars/goals/melody then choose a couple and answer the questions. Ask for details using WH questions.
1. Tell me about yourself.
2. What are your skills and strengths?
Wh questions
- What...?

- Where...?

- When...?

- Who...?
- Which...?

- Why...?
- Who...with...?
- How...?
45
Seconds
Sentences
If I remember correctly, To be more precise, I would like to emphasize that, nevertheless, Allow me to say, To be honest, All of the sudden, In conclusion.
10
New
Vocabulary
Premiere
Movies
Tickets
Horror
Animated
Cast
Film
Plot
Director
Check out the following vocabulary and use it for the rest of the class!
Conversation
TIME
Discuss the following questions in couples and get ready to share your answer.
What kind of movies do you like? why?
Do you consider movies can influence people? how come?
If you were able to take part in a movie, which one would you choose and why?
Debate
Get in groups and give your opinion about the following questions, let's see which one gets more votes!
Let's
What do you consider the best genre for movies? and why?


DISCIPLINE CHECK
Coach: check one by one each of the trainees´ homework. Choose one of the words, its meaning and ask for a sentence with that word with the tense of the week.
REMEMBER THE KEY OF FLUENCY IS:
REPEAT
REPEAT
REPEAT
,
DISCIPLINE,
DISCIPLINE
, DISCIPLINE
Full transcript