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Group Project COSTCO

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by

Daniel Pulu

on 13 July 2017

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Transcript of Group Project COSTCO

By:
Allen Leach, Angela Wilson, Crystal Smith, Daniel Pulu, and Shalondia Bland
Organizational Theory
Group Project
Walk me through your average day...
Trevor
GM
What is expected of you?
What do you expect of your staff?
Average Day
Metrics, Inventory, Budget
Walk the floor and assist
Travel to defend sales
Expectations of Self
RESULTS!
Staying competitive
Expectations of Staff
Make their own mistakes
Use own judgement
Scott
Front Line Mgr
Average Day
Work w/ supervisors
Work w/ members
coordinate building
"front-end" manager
Expectation of Self
General expectation
Member service
Cross-covering
Expectation of Staff
"show up and do their job"
don't want to babysit at work
90% are happy with their jobs
Jessica
Sales Auditor
Average Day
Organize paperwork
audit different departments (autoshop, front-end, etc.)
No backup; Mondays are hefty

Expectation of Self
General expectation
Overview
Angela Wilson
Crystal Smith
Shalondia Bland
Do you have a flow chart?
Is this how your company functions?
Trevor
GM
Flow chart?
Yes. Organizational chart of over 340 employees
Is this how the company f(x)?
Loose structure. Employees are encouraged to make their own decisions/mistakes
Scott
Front Line Mgr
Flow Chart?
Yes. He is on the 3rd tier. He compared the chart to a pyramid-structure
Is this how the company f(x)?
Pyramid structure easily identifies "who has the answer". Also, there is a "open-door" policy.
Trevor
GM
Scott
Front-line Mgr
330+ Employees
Jessica
Sales Auditor
Jessica
Sales Auditor
Flow Chart?
Yes. Everything that's audited is sent to the appropriate supervisor
Is this how the company f(x)?
Yes. Roles don't necessarily overlap
Conclusion
Allen Leach
Allen Leach
Special thanks to:
Trevor, Scott, & Jessica
Debarr Costco Team
Questions?
Full transcript