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Connecting Communities Through Social Media

64th Annual Kansas City & County Management Conference Organizing for the Future Thursday and Friday, April 18-19, 2013 Kansas Memorial Union, KU Lawrence Campus

Andy Huckaba

on 12 October 2013

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Transcript of Connecting Communities Through Social Media

Connecting Communities Through Social Media
Andy Huckaba
KU Public Management Center
Newark, NJ mayor Cory Booker—already a dedicated Twitter user—has really jumped in to provide above-and-beyond responses to his constituents including offering a spare apartment at his home to his neighbors who were without power and needing to charge their phones.
Mark Horvath wrote a great piece in the Huffington Post about how social media may have helped save the residents of several NYC homeless shelters. By spreading the word about their needs—specifically, for generators—through Twitter and Facebook, the shelters received the donations they needed to stay open through the storm.
social media’s already pronounced tendency to be a “double-edged sword” is amplified in times of crisis.
Hurricane Sandy:
A Perfect
Social Media Storm

Thank You!

Andy Huckaba

KU Public Management Center

We saw it during the earthquake in Haiti and the revolutions in Iran, Tunisia, Egypt, and Syria, and we’re seeing it again now with the reactions to Hurricane Sandy.
Most people aren’t clustering around a TV or radio, waiting to see updates. They are taking to their mobile devices and computers, looking on the Internet for the most recent news.
What can or will people believe?
Texas Fertilizer Plant Explosion
from 80 miles away posted on Facebook
What if all of our employees
could be customer facing?
It has become a Dialog
Not a Monolog
Full transcript