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Handling Conflicts and Difficult Conversations [Shared]

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by

Ali Alatas

on 6 December 2015

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Transcript of Handling Conflicts and Difficult Conversations [Shared]

Handling Conflicts
and
Difficult Conversations

Be Recognised.
Influence.
Succeed.
Leading with
Confidence

Danger Zone
When to Intervene
Handling Analytical Conflicts
Handling Poor Performance/Behaviour
Time to Shine!
Actions
Are there any conversation you have been putting off?
Now it’s time to act
Overview
Results = good. Fast results= better
Productivity = results > (energy + time)
Conflicts impact:
Focus
Environment
Trust
Constructive disagreements vs conflicts
When it becomes personal
When it affects individuals or results
Personal/beliefs Manage
Personality Teach
Analytical Handle
3 types of conflicts:
Disassociate from your personal feelings
Manage your mindset
Isolate
Be clear
Unite them
Manage your actions
Agree on a solution
Congratulate and acknowledge
Language
Ask permission
Sandwich feedback
Ask them for a solution
Agree on steps, measurement and dead line
Full transcript