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Costco: Join The Club

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by

Daniel Pulu

on 22 June 2017

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Transcript of Costco: Join The Club

Join The Club
Angela Wilson, Crystal Smith and Daniel Pulu
Integrative Case 8.0
Design to Fit
de-facto CEO designation
"flat, fast, and flexible"
Local managers have the freedom and authority
Management
five-point code of ethics
Obey the law
Take care of our members
Take care of our employees
Respect our suppliers
Reward Shareholders
You get a reward!
You get a reward!
We all get a reward!
Prioritize coaching and empowerment
Culture and Structure
Customer
rock-bottom pricing
Private brand (Kirkland)
20%
Selected stores are test labs
Upscale merchandise
Employee
Great benefits
Competitive wages
Internal Morale
What are your thoughts about the internal-design of Costco?
From a member's perspective, what are the benefits (or disadvantages) of shopping at Costco?
Questions?
Full transcript