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Transcript of Tim Hortons
Top Risks Management
What is the problem that we have identify ?
People lining up for a long time to make an order
People embarrassed because they are in a hurry
What is the solution that we come up with?
Two Automated cashier self order kiosk
What is the impact of the solution?
Provide an innovative way of ordering
Better quality of service
Short period of time
Easy to install
Attract more customers
Higher revenue due to increase in customers.
Might be out of budget range
Might have some problems with touch screen
Lateness in ordering:
People may order at the same time.
Attractiveness of facilities
People might not be interested in using touch screen
Project team payment: $1,840
Self-kiosks: $20,000 x 2 = $40,000
Total cost (GBC Investment): $42,430