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NPIA CIPD Conference Presentation

"Improving engagement rates in your organisation on a restricted budget"
by

Graham Johnson

on 24 September 2013

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Transcript of NPIA CIPD Conference Presentation

Engagement Objective
Managers Charter
Leading Performance in Times of Change
"Life at the top"
Highly challenging environment

new LABOUR

new BRITAIN
"Improving engagement rates in your organisation on a restricted budget"

The NPIA was formed with the
remit to improve public safety

Services
Capability
Expertise
`
The agency grew too big....
A period of rapid expansion
Nick Gargan QPM - Former Chief Executive
Graham Johnson - Senior OD Consultant
"I think there is good teamwork between units and directorates"

"I feel that when I work beyond what is expected of me, this is recognised and valued"

"Overall I feel that change is managed well in the NPIA"

"I am provided with the necessary information in order to do my job effectively"

"I am proud of the work we do at the NPIA"
11th May 2010
Highly critical press
Two year pay freeze
Removal of performance related pay
Substantial, successive budget cuts
Reduction in workforce
Difficult recruitment process
Uncertainty around the estate
Site closures
Major projects to deliver
So what did we do?
Open and honest two-way communication
From the top
Keeping staff informed
Listening
A new Improvement agency will ensure that
policing is driven by intelligence, good practice and
performance information.
Strong Leadership
Shared values and a sense of community
And we still delivered...
Roll-out of 3-D laser scanning
www.police.uk
Police National Database
Mobile
Fingerprinting
Devices
Airwave
Police National Computer
Police
Procurement
Hub
Specialist Support
Some of the changes we made in HR...
HR Restructure
HR Visibility
Changes to redeployment policy
Stable training budget
Flexible working practices
Staff engagement plan
Shared best practice
Transition support
Well being initiatives
Financial awareness workshops
Coaching service
Mentoring scheme
Swap scheme
Internal mediators and investigators
Some of the initiatives we ran in HR...
Celebrating
success

Personalised letters
Public servants of our time
Commendation ceremonies
Published letters of thanks
Just a little something...
Transition Values
London 2012
Automatic
Number
Plate
Recognition
National Police Air Service
People Champions
April 2008
1900 staff
April 2009
2173 staff
April 2010
2280 staff
April 2007
1843 staff
How do we know it worked?
Valuing our People
"I think there is good teamwork between units and directorates"

"I feel that when I work beyond what is expected of me, this is recognised and valued"

"Overall I feel that change is managed well in the NPIA"

"I am provided with the necessary information in order to do my job effectively"

"I am proud of the work we do at the NPIA"

"Senior management encourage employees to put forward ideas and suggestions for improvement"

"I believe the NPIA provides customers with a high level of service"
Staff Consultation
1997 - 2010
(2001 - 2004)
September 2009
- up 11%
- up 23%
- up 8%
- up 11%
- up 16%
- up 10%
- up 19%
- 32%
- 24%
- 35%
- 59%
- 69%
Forensics
Training
I am provided with the necessary information in order to do my job effectively
Score: 70 %
Rank: 7 (out of 34)
Retail - 80
Financial - 77
Private Sector - 76
Local Government - 73
NPIA - 70
Public Sector

- 70
Housing Association - 70
FMCG/Manufacturing - 69
Charities/Not-for-profit - 68
Central Government - 67
Hi-Tech/IT Telecoms - 65
Logistics/Distribution - 64
+
I am proud of the work that we do in the NPIA
Score: 85 %
Rank: =1 (out of 37)
NPIA - 85
Charities/Not-for-profit - 78
Retail - 76
Financial - 75
Housing Associations - 74
Private Sector - 73
Public Sector - 69
Call Centres - 66
Hi-Tech/IT Telecoms - 65
Local Government - 63
FMCG/Manufacturing - 60
Logistics/Distribution - 60
Central Government - 54
+
I believe the NPIA communicates as openly and honestly as possible
Score: 68 %
Rank: 1 (out of 4)
NPIA - 68
Financial - 59
Private Sector - 49
Hi-Tech/IT Telecoms - 46
Housing Association - 44
FMCG/Manufacturing - 44
Charities/Not-for-profit - 39
Public Sector - 39
Central Government - 39
Local Government - 33
+
Overall I believe that change is managed well within the NPIA
Score: 43 %
Rank: 4 (out of 35)
FMCG/Manufacturing - 48
Financial - 48
NPIA - 43
Private Sector - 42
Housing Association - 42
Charities/Not-for-profit - 39
Public Sector - 32
Central Government - 28
Local Government - 27
+
* % Positive Score
* % Positive Score
* % Positive Score
* % Positive Score
Full transcript