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Orientation Leader Training

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by

D'laontie Lewis

on 11 September 2014

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Transcript of Orientation Leader Training

Inclusivity
Inclusive Language



Who Am I Leaving Out?
Good Customer Service
Smile & Engage
Students = Most Important Task
Eye Contact
Active Listening

Customize the Experience

Be Courteous
Hold the Door
Say "Bless you"
Excuse Yourself if You Inadvertently Interrupt
Say Please & Thank You
Offer to Carry Something
Enter the Room Last
Questions?
Use Names
Nametags
Learn Names

Encourage Questions
Repeat Questions for the Group
"Oh, that same old question again!"

Be Inclusive of All Personality Types
Quiet vs Vocal

Help Students Be in the Know
School Traditions
DSB, DSA, BLSA, etc.
CCAD's History
How do you make others feel included in group settings?




Flower Power Activity
Genuine & Individualized
Creating a Warm Welcome
What are some
CCAD
traditions or moments in history that you could share with your group?
Using inclusive language is just one more way that you can create a genuinely warm welcome. It's not about being "politically correct"- it's more about making people feel like they matter and that their difference is exactly what makes them unique. Keep in mind that you're creating a campus impression as a campus representative in all of your interactions .
During orientation events, ask yourself:
"Who am I leaving out?"
"What are some things that I might need to be aware of in this situation that I have overlooked?"

These two questions can help ensure you are being as inclusive as possible in your language and actions.
Diverse Populations
Please note that talking with individuals about their perspectives and what they are looking for is the best way to truly understand someone else's perspective. These generalizations just provide a place to start.
Recognizing & Appreciating Diversity
During orientation- and beyond- you'll be communicating with people who are culturally different from you. Cross-cultural communication is about more than just simple language differences. It involves things such as:
Eye contact
Gestures
The use of spaces and silence
Full transcript