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Customer Service Charter

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Ivy Zou

on 18 August 2013

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Transcript of Customer Service Charter

Customer Satisfaction
A customer who has a complaint about the quality of the goods or service of their vehicle should refer it to the supplying or servicing Center concerned at the earliest opportunity.

The complaint, preferably in writing, should be addressed to The Customer Complaint Center, at the MIPS Center

If you find you are not satisfied that your complaint has been resolved, please contact Customer Services on 07 3122 2222
MIPS Customer Service Charter 2013
Our commitment to you
At Mips, we are committed to knowing our customers and meeting their needs.
We are committed to:
Your Privacy
Test Drive
Would you like to test drive a MIPS? Select a model and fill in your details in the application form to book a test. Select a preferred MIPS Retailer, they will confirm your test drive.
Car service guarantee
are providing the best quality products at all levels
Vehicles before delivery to the customer will be strictly checked

are providing perfect maintenance service to satisfy our customers
We are reminding our customers to do the regular service by email or phone call

We will be available 24 hours a day, seven days a week. Simply call us on 07 000 000
You can contact us in the way you prefer: by telephone, online, in writing or in person
Contacting MIPS
Customers who speak a language other than English to contact us through our multicultural call centers
We will response to your emails and letters within 3 days
We will protect your personal information including your phone calls and other communications
We will take all reasonable precautions to prevent unauthorised access to that information
We are not contacting you for marketing purposes if you tell us you do not wish to receive such contact from Mips

We will provide customer with a professional,
helpful service whenever deal with us.
We commit to training our staff to the highest standards.
Our waiting areas and facilities will be clean and well-kept.
Facilities include:
Quality tea and coffee
Current magazines and newspapers
Free WiFi
we are committed to providing you with the highest level of customer satisfaction.

we will always endeavor to reach an amicable
resolution to any disputes or concerns you may
MIPS Customer Charter
Full transcript