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Best Buy ROWE Case Study

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by

Stritch Cohort

on 11 January 2014

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Transcript of Best Buy ROWE Case Study

Best Buy ROWE Case Study
Marti Ager, Kay-Tee Franke, Julie McQuade, John Templin
Problems with ROWE
Flex time Failed to Boost Family Time (Wong, 2013)
BEST Buy Company, Incorporated
Timeline
BEST BUY ROWE CASE STUDY
History of ROWE
Power of ROWE
Created by employees for employees.
Flexible Hour Work Arrangements
Yahoo Work from home dissolved by CEO
Video World News Now
Employee Interview
Self-satisfaction
Retention
Richard Schulze and business partner
open "Sound of Music" (now Best Buy) in
St. Paul, Minn. in 1966
1970 - 1 Million in Annual Revenues
1983 - Sound of Music changes name to Best Buy
1985 - Best Buy's Public Offering Nasdaq
1989 - Company changes its logo to yellow tag

1999 - Best Buy & Microsoft partner to cross-promote products

2000 - Best Buy launches its website

2008 - Best Buy purchases Napster
2011 - Best Buy closes its big box stores in the UK
2012 - Best Buy announces a 1.7 billion loss
Closes 50 stores and lays off workers
2012 - Hubert Joly named as new CEO
The Need for Change at Best Buy
The Start of ROWE
Flexible Week Work Arrangements

Flexible Year Work Arrangements
Implementation
Conclusion
Suggestions for Best Buy to Implement
Flexible Hours
Flexible Week
Flexible Year
Self-selection
Compressed week
Weeks on/weeks off
Weekday/weekend swap
Buyable leave
Annualized hours
Task force
Feedback
Trial run
Unengaged employees
Evolution of the workplace
Lack of productivity
Cali Ressler and Jody Thompson
CEO Brad Anderson
The Operation of ROWE
Work when you want, from where you want
No Sludge
No results, no job
The Discontinuation of ROWE
CEO Hubert Joly
Flexible Work Assignments
Flexibility for Employees
Structure for Best Buy

Employee Needs
Team
Management Styles
Communication
Collaboration
Productivity
Voluntary turnover decreased 90% (Ferriss, 2008).
ROWE teams increased productivity by 40% (Ferriss, 2008).
40%
90%
* * * * *
Better parents
Better health
Better marriages
Better volunteers
Stories (Ferris, 2008)
Results
Objectives
Inductive
State of the Business
Analysis of Best Buy's Results-Only Work Environment
Note
: From New York Stock Exchange. (2014).
Best Buy Co., Inc.
[Graph]. Retrieved January 3, 2014 from https://www.google.com/finance?q=NYSE:BBY&sa=X&ei=eSLHUvVRqdbJAanzgOAL&ved=0CC4Q2AEwAA
Planning
Organizing
Leading
Controlling
Planning
Ressler, 2008
Ressler, 2008
Valcour, 2013
Bhasin, 2013
"Fundamentally flawed from a leadership standpoint." -Best Buy CEO, Joly Hubert
Dads = 26.6 hours per week
Moms = 36.4 hours per week
Conlin, 2006
Looking for a change at Best Buy. (n.d.). Retrieved from http://online.wsj.com/news/articles SB10001424052702304299304577350223835262792

Flexible core hours
Staggered hours
Flexible working arrangements. (n.d.). Ministry of Business, Innovation & Employment.
Flexible working arrangements. (n.d.). Ministry of Business, Innovation & Employment.
Flexible working arrangements. (n.d.). Ministry of Business, Innovation & Employment.
Flexible working arrangements. (n.d.). Ministry of Business, Innovation & Employment.
Flexible working arrangements. (n.d.). Ministry of Business, Innovation & Employment.
Flexible working arrangements. (n.d.). Ministry of Business, Innovation & Employment.
Flexible Work Arrangements
Thank you.
Full transcript