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Envision 2017 Data Review

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Transcript of Envision 2017 Data Review

Guardian Angel
2017 Q3 -Review for Envision Specialty
Summary
Questions?
Thank you for your business!
Briova-Maine
2015
Briova-Indiana
Briova-Texas
2015
2015
Briova-Mississippi
Briova-Tennessee
Q1
Summary
2015
2015
Q4-2015
Briova-West Virginia
2015
2015
Briova-Alabama
Briova-Louisianna
Q1-Q2 2015
2015
Briova-Nevada
2015
Q4-2015
Mapping
Q4-2015
Mapping
Q4-2015
Mapping
Q4-2015
Mapping
Q4-2015
Mapping
Program Benchmark
Briova vs. GA All
Top 4 Recovery Codes
DDPPC Breakout
Q4-2015
DDPPC Breakout
Q4-2015
DDPPC Breakout
Q4-2015
DDPPC Breakout
Q2-2015
DDPPC Breakout
Q4-2015
DDPPC Breakout
Q4-2015
DDPPC Breakout
Q4-2015
DDPPC Breakout
Q4-2015
Q4-2015
DDPPC Breakout
Q4-2015
Maine
Indiana
Kansas
Mississippi
West Virginia
Massachusetts
Alabama
Distribution by State
Distressed by State
Distribution by State
Distressed by State
Distribution by State
Distressed by State
Distribution by State
Distressed by State
Distribution by State
Distressed by State
Briova vs. GA-All
Volume by Site
2015
Q4-2015
Mapping
Distribution by State
Distressed by State
Briova-Massachusetts
DDPPC Breakout
Tennessee
Q4-2015
Mapping
Distribution by State
Texas
Briova-Georgia
2015
Briova-Louisiana
2015
DDPPC Breakout
Q4-2015
DDPPC Breakout
Q4-2015
Distressed by State
Q4-2015
Mapping
Distribution by State
Distressed by State
Q4-2015
Mapping
Distribution by State
Distressed by State
Distribution by State
Q4-2015
Mapping
Distribution by State
Distressed by State
Q4-2015
Mapping
Distribution by State
Distressed by State
Confidentiality Notice:
This presentation contains confidential or privileged information. It may also contain material protected and governed by the Health Insurance Portability and Accountability Act (HIPAA). If you think you have received this presentation in error, please be advised that any use, dissemination, forwarding, printing or copying of this material is strictly prohibited. Thank you.
Q4-2015
Indiana
Maine
Nevada
Alabama
Massachusetts
Carrier Committed Day
Indiana
2015
Carrier Committed Day
Maine
2015
Carrier Committed Day
Nevada
Q4-2015
Carrier Committed Day
Alabama
2015
Carrier Committed Day
Massachusetts
2015
Carrier Committed Day
Tennessee
2015
2015
Carrier Committed Day
Kansas
2015
Mississippi
Carrier Committed Day
West Virginia
2015
West Virginia
Mapping
Texas
Carrier Committed Day
Texas
2015
Distressed by State
Nevada
Tennessee
Georgia
Carrier Committed Day
Georgia
2015
Georgia
Louisiana
Carrier Committed Day
Louisiana
2015
Louisiana
Kansas
Carrier Committed Day
Mississippi
2015
DDPPC Breakout
Kansas
Q4-2015
Briova-Florida
YTD-2015
Q4- 2015
Briova-Kansas
**December had excessive delays due to the Christmas holiday
**December had excessive delays due to the Christmas holiday
**August & September resulted in major delays due to severe weather and flooding.
**December had excessive delays due to the Christmas holiday
**December had excessive delays due to the Christmas holiday
**December had excessive delays due to the Christmas holiday
Q3
CNA-RA-24.49% Q3
CNA-RNA-31.17% Q3
IAL'S-21.15% Q3
CMD-5.47% Q3
*Higher T2 rate in December due to increase in carrier volume and weather delays.
*Feb. 16-20th there were 499 weather delays out of the Louisville hub. as well as the 23-27th 603 packages delayed due to weather.
**March 3-6 there were 1,224 packages that were delayed due to weather out of the Louisville hub
*Higher T2 rate in December due to increase in carrier volume and weather delays.
**December had excessive delays due to the Christmas holiday
*Feb. 16-20th there were 499 weather delays out of the Louisville hub. as well as the 23-27th 603 packages delayed due to weather.
**March 3-6 there were 1,224 packages that were delayed due to weather out of the Louisville hub
*The high amount of DDPPC-ROE is due to non-refrigerated packages being delayed delivery approved.
*Feb. 16-20th there were 499 weather delays out of the Louisville hub. as well as the 23-27th 603 packages delayed due to weather.
**March 3-6 there were 1,224 packages that were delayed due to weather out of the Louisville hub
*In May, there were major delays in the DFW air hub due to severe weather and volume.
*In October, there were major delays due to severe weather.
*Higher T2 rate in December due to increase in carrier volume and weather delays.
*Higher T2 rate in December due to increase in carrier volume and weather delays.
*The high amount of DDPPC-ROE is due to non-refrigerated packages being delayed delivery approved.
**December had excessive delays due to the Christmas holiday
*Feb. 16-20th there were 499 weather delays out of the Louisville hub. as well as the 23-27th 603 packages delayed due to weather.
**March 3-6 there were 1,224 packages that were delayed due to weather out of the Louisville hub
**December had excessive delays due to the Christmas holiday
*Feb. 16-20th there were 499 weather delays out of the Louisville hub. as well as the 23-27th 603 packages delayed due to weather.
**March 3-6 there were 1,224 packages that were delayed due to weather out of the Louisville hub
**December had excessive delays due to the Christmas holiday
**December had excessive delays due to the Christmas holiday
Up from Q3
Down from Q3
Down from Q3
Slightly down from Q3
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
**December had excessive delays due to the Christmas holiday
*Feb. 16-20th there were 499 weather delays out of the Louisville hub. as well as the 23-27th 603 packages delayed due to weather.
**March 3-6 there were 1,224 packages that were delayed due to weather out of the Louisville hub
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
*In December, UPS unexpectedly shut down on Christmas Eve and on New Years Eve causing the packages to be inaccessible.
Snap Shot
2017 Q1-Q3
2017 Q1 - Q3 Snap Shot
Trending
2017 Q3 Recovery Report
2017 Enhancements & Opportunities
2018 Plans & Discussion
Program Enhancements
Trending
2016 | 2017
System & Reporting
2017
Ability to access via website or cell phone
Text or email alerts based on registered thresholds, i.e. Next event to occur
Optum gains full visibility to all recovery activity
Streamline communication
Minimize reship crossover
Faster patient response time
Search functionality
Client Command Center-
Live view of all recoveries
Launch date: August 17th
Dashboard with charts reflecting current recovery status
Mapping of all recoveries in progress
Map view of recoveries by destination
Map view of current location
Map view of recoveries by time zone
Map view of recoveries by self designated zone
Package List View – filter options:
Zipcode
Attribute (Refrigerated, Saturday delivery, etc)
Shipment mode
Carrier
Status (protected, recovered, engaged, delivered, etc)
Ability to access package view details
All shipment notes
Path package has taken
Last touch point
GA specialist
Root cause
Package characteristics (ship date, expected delivery, weight, consignee, etc)
Register for "next event to occur" updates
Trending
2017 Q1-Q3
Trending
2016 | 2017
-
2017
Opportunities & Enhancements
Snap Shot Summary
Recovery Report
2017 Q1 - Q3

Rules of Engagement Status Updates
Weekly IAL Reporting:


Added IAL-CE (Carrier Error)
Client Command Center Training:
Would like to start scheduling training with each site
New Reporting
Interactive Notes
This faster communication with pharmacies and Dawson operations team
Cut down on phone calls and email communication which will save time for pharmacy
Communication:
2017 Q1 - Q3
2018 Enhancements & Opportunities
*Potential savings calculated by Total Recoveries x Avg. Package Value
*57% of Recovered packages are result of CNA-RNA/CNA-BC
*42% of CNA-RNA/CNA-BC were refrigerated packages

New Scorecard with real-time view
(Rollout beginning of 2018):
Total packages tracked, undelivered packages, delivery success %, recoveries, packages delivered past expected delivery date, etc...
Viewable current day, previous day, current week, and last week
Dedicated Operations Team
2018 Discussion & Plan:

New Acquisitions
Additional Sites
Full transcript