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Individual Behavior, Personality, and Values and Their Affec
Transcript of Individual Behavior, Personality, and Values and Their Affec
Three Forms of Workplace Abuse:
Occurs when individuals, at any level within an organization, find their roles within and outside the workplace are overwhelming or interfering with one another.
Hostile Workplace Environment: Mechanical Pipe Services
By: Taylor, Mostafa. Eric, Zhen & Roger
Workplace bullying is repeated, unreasonable or inappropriate behaviour directed towards a worker, or group of workers, that creates a risk to health and safety.
Abusive behaviour contributes indirectly to the organization’s performance by hindering development of the organization’s social system leading to its downfall.
Forms of Abuse
Effects of Abuse Outside Work-place
Coping with Abusive supervision
Refers to potentially negative physical or mental tensions experienced by a person.
Coping with Abusive Supervision
Individual characteristics such as personality traits and values ultimately affect behavior
Abusive Behaviours of a Manager Hinders Job Performance
State of being physically and emotionally depleted, usually resulting from excessive job demands and continuous stress
Leads to diminished interest in work
Performance is hindered
Poor Job Performance
Incorporate MARS and TMX into company policy
Create a mentorship program to better solidify role perception and team member exchange.
Manage emotions (especially negative) as those lead to CWB's
Introduce motivators such as bonuses for those employees demonstrating OCB's
- Self-directed attribution
- Supervisor-directed attribution
- Organizations-directed attribution
In today's market, a organization won't survive long without great customer service and effective staffing.
Abused employees naturally offer poor service
Resulting in poor overall customer service
Hinders the whole company's job performance
Founded in 2004
Providing on site mechanical customer service
Leading multidisciplinary contractor in Western Canada
Major Growing Problem of Abusive Supervision
on Mechanical Pipe Services (MPS)
Mental health Issues are Increased
Rude or unsociable speech or inappropriate behaviour
Assesses whether a person performs a job well, efficiently and effectively
Negatively impacts individuals' mental health
Hinder the prevention and management of mental illness
Can lead to stress &
Biggest cause is abusive supervision
They also lead to significantly higher rates of anxiety, depression, and low morale
Accumulated home & job stress affects an individuals’ health too
Occurs when there are incompatible demands between the work and family roles of an individual that makes participation in both roles more difficult. E.g. caused by a manager with a high-level of expectations from his or her employees.
Can workplaces be changed to reduce work-family conflict?
Essence of work-family conflict is inter-role interference
Clashing of work demands with domestic responsibilities
How can employees cope with abusive supervision?
- Passive reaction
- Gather & document all possible evidence
- Quit the company
Constitute a more distinct organizational culture
Form a well developed abusing prevention policy
Increase awareness to be more physically active
Channeling your anger into action towards self-preservation
All tie together seamlessly
Workplace Abuse Prevention Program (WAPP) & Training
Managing Conflict in Workplace
Development of Employees
On-going cost :
Development of Employees
Managing Workplace Stress
Reflection on Research:
All Dimensions of a work-place environment have effects on the mental and physical health of an individual.
A limited amount of abusive supervision is required.
A balance of strict authority VS efficient and effective authority must be implemented
Poor customer service
voluntary behavior that violates significant organizational norms
threatens the well being of the organization
Abuse causes employees to develop negative attitudes and behaviors
Heavily hurts job performance
Employee perceived fairness theory