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BR upper Unit 8 preview

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Go English Live

on 14 August 2017

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Transcript of BR upper Unit 8 preview

BR Upper Unit 8
Outsourcing
What do you know about outsourcing?
Do you know how to present factual information?
Do you know how to apologize?
Do you know how to use the passive voice.?
Learning Outcomes
You have to choose.
The father of outsourcing
"A company should only be engaged with the front room activities that are the core to supporting its business"
Let's do a SWOT analysis.
How much money is spent on offshore locations.
Has your country experienced export growth?
How many people do you think the sector employees?
Do you have access to skilled workers?
Is indirect employment common in your country?
A connected world with BPO
(business process outsourcing)
BPO
Back office outsourcing
Front office outsourcing
data entry, data management,surveys, payment processing
They deal with customer interaction
Telemarketing
Customer service/support
Technical support/help desk

Appointment scheduling
Inbound/outbound sales
Market research
Vocab check
off shore locations
export growth
sector
skilled workers
indirect employment
BPO
expertise
core activities
infrastructure
Let's take a look on some ideas to outsource
We want to
improve
efficiency.
The first year of outsourcing will
lead
to a 20% increase in net earnings.
We
need
to take cost cutting measures immediately.
Streamline
This is a great expression that means you start identifying parts of the process that we can optimize or cut.
Presentations
The key to a great presentation is using great expressions to make your presentation flow better.
Factual info
Statistics show
that the overhead is too high.
Resent data illustrates
that our labor force is multilingual.
Research indicates
that shareholder value will double in 10 months.
Business vocab
Labor force
You need to understand them before continuing
Strong work ethic
Skilled workers
Multilingual
Synergies
Emerging markets
Overhead
Salary vs. Wages
Shareholders
Stakeholders
IT
Information technology
Explaining cause and effect
Due to
the recent shortage the prices have gone up.
As a result of
outsourcing we have reduced the monthly salaries.
A knock on effect of this
will be that stock prices will rise.
salaries
You will notice on this chart
that salary is our highest overhead.
Company overhead
maintenance
marketing
Looking at this slide, we can see
that maintenance is not that relevant.
300
220
170
140
Figures
accounting
Have a look at these figures
, the cost of accounting should not be that high.
Transitioning from one point to another
Let's turn our attention to
the next point on the list.
I've briefly taken a look at
advertising,
so let's move on to
sales.
A further point to mention
is the possible increase in IT investment.
Referring backwards
Ending strong
Shareholder value
which relates back to
reducing costs
As I mentioned earlier
we must hire multilingual staff.
Reducing overhead is the key
as I mentioned earlier.
Before I go today, I would like to leave you with some food for thought. I have seen a lot of good things...
The message I would like to send you away with today is that...
Learning how to apologize.
It's common to give extra information
It's common to make an extra comment to help the person apologizing to feel better.
Sorry about that..
I'm sorry for..
I'm sorry that..
I apologize for
It was my fault
Key expressions
Cultural note
I am busy
Something came up
These are common reasons.
Thanks
Is probably the best answer
Remember in social and business situations when you are apologizing for canceling a meeting it's common to reschedule on the spot and for there to be some thing extra that you can offer for the inconvenience.
Passive voice
Verbs can either be active or passive
To make the passive we use the verb
BE
in its appropriate tense and add the
Past-participle
We did the job
The job was done.
We must do the job
The job must be done.
In passive the object is more important
The End
Main-ten-ence
IPO
Professional Outsourcing Service
legal, accounting, information technology, purchasing, as well as other specialized services.
Manufacturing Outsourcing Services
It is often industry-specific in its nature
For car manufacturing
Process Specific Service
Specific to an internal procedure or unique process.
For service organizations
Operational Outsourcing Service
manufacturing industry.
equipment repairs and machine maintenance
I am sorry for arriving late .
I will pay for dinner and the movie next Friday.
It's OK, it happens to everyone
Full transcript