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how to manage

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by

audra agil

on 14 June 2017

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Transcript of how to manage

how to manage your client
and manage your team

personality client,team,and Target KPI
- client mempunyai beberapa karakteristik masing masing
- team mempunyai karakteristik masing masing
- manage agent or Sales Agent
- strategi target KPI gerai indosat ooredoo
audra agil ariyanto
client (RCM,RRM)

- target individu
- pendekatan personal
- be a fiends
- be a partner
Team (TL,QA,MANAGER)

- Coaching TL
- empowermnt,jobdesk TL
- masukan QA
- Penyambung SA ke manager
manage SA


- be a friends
- personality relationship
- say "WE" not "YOU"
- motivasi and award

achieve KPI

- SERVICE
- Social Media
WE ARE NOT A TEAM
BECAUSE WE WORK TOGETHER.
WE ARE A TEAM
BECAUSE WE RESPECT,
TRUST, AND CARE FOR EACH OTHER
THANK YOU,
AUDRA AGIL ARIYANTO
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