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Etiquette in the Workplace and Telephone Etiquette

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by

Nuraisha S

on 2 July 2013

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Transcript of Etiquette in the Workplace and Telephone Etiquette

Etiquette in the Workplace
&
Telephone Etiquette
Workplace Etiquette
Importance of workplace etiquette
Professional image
Commands respect
Portrays confidence
Proper work relationships
Meeting Manners
During the Meeting
Interrupt others
Digress
Doze off
Fidget
At the end of the Meeting
Ensure everyone gets a copy of meetings' schedule
Decide on topic and set a date for next meeting
References

Telephone etiquette references:

What is telephone etiquette? (n.d.). Retrieved 5 February 2013 from http://www.wisegeek.org/what-is-telephone-etiquette.htm
What are telephone etiquettes? Telephone Etiquettes to Improve Communication (n.d.). Retrieved 5 February 2013 from http://www.managementstudyguide.com/telephone-etiquettes.htm
Making calls. Telephone Etiquette (n.d.). Retrieved 5 February 2013 from http://officeskills.org/telephone_etiquette.html
8 Telephone Etiquette Tips (n.d.) Retrieved 5 February 2013 from http://www.advancedetiquette.com/blog/business/8-telephone-etiquette-tips/
Phone Etiquette: How to Answer a Business Call. Etiquette Page (n.d.). Retrieved 5 February 2013 from http://etiquettepage.com/business-etiquette/phone-etiquette-how-to-answer-a-business-call/
Telephone Etiquette. Huffington Post - Huffpost Style (n.d.). Retrieved 5 February 2013 from http://www.huffingtonpost.com/lisa-mirza-grotts/telephone-etiquette_b_1745671.html
Avis Ward (n.d.). Some very useful tips for telephone customer service. 20 Business Telephone Etiquette Tips. Retrieved 6 February 2013 from http://www.customerservicemanager.com/20-business-telephone-etiquette-tips.htm
Answering calls
Always give the caller your full attention
Say "Hello", give your company, department and name
Speak slowly and clearly
Always thank the person for their time
Telephone Etiquette
General Tips
Don't eat
Smile and sit up straight
Plan before you call and take notes
Answer and end the call as quickly as possible
Always be polite
Making calls
Exercise good speech habits and proper techniques
Call at appropriate times
Plan
Identify yourself
State purpose
Conduct in workplace
At your work desk...
Be neat
Don't interrupt people on the phone
Limit personal calls
Keep lunch in the kitchen
Communication in the workplace
Tone
Body Language
Polite
Apologise
Don't gossip
5 things to remember
Be punctual
Be alert
Learn names
Treat everyone equally
Respect others' space
Avoid talking about personal life
Dress Sensibly and Smart
Posture
Shake hands
Smile
Do
Be early and prepared
Be clear and concise
Respect and listen
Explain abbreviations
Be patient
Concentrate
Dos & Don'ts
Don't
Ask permission before placing people on hold
Do not be distracted
No interruptions
When leaving messages, make it brief and direct
Comparison of workplace etiquette
By:
Chia Hui Xian(2)
Hou Ying Yu(6)
Hsieh Pei Yun(7)
Ryan Lim Kai Jie(10)
Siti Nuraisha Bte Safri(11)
Pictures:

Business etiquette and international protocol(n.d)Retrieved 20 February 2013 from http://cmconsulting.bg/english/images/theme_images/zanas_image.gif.
Telephone Etiquette – Communicating the right way… (n.d)Retrieved 20 February 2013 from http://bensoncheng.files.wordpress.com/2010/01/phoneet_crop380w.jpg.
Communication Technologies We Take For Granted(n.d)Retrieved 20 February 2013 from http://bsgmedia.org/wp-content/uploads/2012/10/communication-technology3.jpg.
Discussing the Rules of Workplace Etiquette(n.d)Retrieved 20 February 2013 from http://1.bp.blogspot.com/_JrvLKRvXfek/TGNmMSj2-hI/AAAAAAAAAe8/olR3eCN0fe4/s1600/00302922.jpg.
Guide to Business Etiquette & Workplace Manners(n.d)Retrieved 20 February 2013 from http://www.thesingaporejobblog.com/wp-content/workplacemanners2.jpg.
20 Business Telephone Etiquette Tips(n.d.)Retrieved 24 February 2013 from http://tx.english-ch.com/teacher/myles/level-a/20-business-telephone-etiquette-tips/.
INTERVIEW
ROLEPLAY
Workplace etiquette references:

Skills - Workplace Etiquette. Columbia University Center for Career Education. (n.d). Retrieved 4 February 2013 from http://www.careereducation.columbia.edu/resources/tipsheets/skills-business-etiquette.
Workplace Etiquette. Advanced Etiquette - Etiquette Tip of the Month. (n.d.). Retrieved 4 February 2013 from http://www.advancedetiquette.com/newsletter/feb04_issue.htm.
9 Tips on Workplace Etiquette for the Boss (n.d.). Retrieved 2 February 2013 from http://www.inc.com/ss/9-tips-on-workplace-etiquette-for-the-boss#8.
Jill Bremer. Syndi Seid. (n.d.). Workplace Etiquette 101. Retrieved 2 February 2013 from http://www.pacific.edu/Documents/sac/Workplace%20etiquette.pdf.
Steve Strauss. (3 June 2011). Top workplace pet peeves and etiquette mistakes. USA Today. Retrieved 2 February 2013 from http://usatoday30.usatoday.com/money/smallbusiness/columnist/strauss/2011-03-06-workplace-etiquette-pet-peeves_N.htm.
THANK YOU!
As we can see from the video, there are changes in terms of:
Attitude
Technology
Mindset
People
How does current workplace etiquette
affect Singapore?
With better workplace etiquette,
Improve reputation
Increase productivity
More investments from other countries
Economic development and success
Higher standard of living
Full transcript