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Transcript of HSBC
HSBC REWARDS GIFTS (vouchers)
HSBC REWARDS GIFTS (vouchers)
Projected yearly BV
HSBC Reward Lounge
SODEXO REWARDS ASSISTANTS
HSBC has very good relationship with MAP.
MAP shopping voucher has biggest portion on redemption.
Voucher stocking management issue
Incompliances daily tracking report
Saving cost (discount on FV) and time
Compliances and hassle free
One stop solutions provider
MANAGE FULL PROCESS
of HSBC Rewards Lounge (on site) limited to only 11 current locations.
in each location eg Rewards Assistance, Team Leader, Branches Team (recruitment, pay out, uniform, training); Sodexo will absorb all operational costs (manpower, tools, system, etc) for managing the Rewards Lounge in 11 locations.
ONE STOP SOLUTIONS
for gift vouchers providers including retailers’ vouchers (asking HSBC to limit # of shopping vouchers & eliminate Gadgets to only 3 voucher types : Sodexo, MAP and Hypermart).
from retailers’ shopping vouchers are for Sodexo (7%).
HSBC pays 1 : 1
on all vouchers FV redeemed in all locations; payment max 2 business days after the voucher redeemed.
automate online system
for redemption daily tracking.
MAIN STEPS & PROCESS TO GET IT
VOUCHER DISTRIBUTION FLOW
INVENTORY PER VOUCHER AT SODEXO WAREHOUSE
REDEEMPTION AT LOCATION
VOUCHER REDEMPTION MECHANISM
HSBC enjoys 7% discount on FV from MAP shopping vouchers & 0.5%-5% on other vouchers.
HSBC asks for big discount for having Sodexo voucher as one of their Rewards.
and 3 at branch offices
HSBC REWARDS LOUNGE
8 located in malls
€ 2.8 - € 4.7 million
VOUCHER PURCHASE & REPEAT ORDER
Ready to operate within
on operational cost (manpower, tools, systems, etc) will be charged to HSBC for adding new locations; including 10% Management Fee on operational cost + total Face Value of the vouchers redeemed at new locations.
2 years contract
2x voucher audit per month for all locations
Monday – Friday
from 8am – 5pm
Operating hours :
Monday – Sunday
(including national holiday)
from 11am – 8pm
One project Manager and royalty team of Sodexo handle the project
Agency to be responsible for any damaged and/ or lost vouchers in the locations
Outsource to 3rd party Agency for manpower (28 people)
Sodexo Benefits & Rewards Indonesia
700 Outlets Nationwide
They have been using around more than 6 mono brand shopping vouchers as one of their reward choices for the cardholders; such as :
KEY SUCESS FACTORS FOR IMPLEMENTATION
Continuous approach to HSBC even though they had refused our offers several times.
Maintain the relationship with the pic even though the pic (VP of Credit Card) had been changed 6x till today.
Deeper fact findings of HSBC needs to get their explicit ones.
Well communication with HSBC Team, Agency and Sodexo to ensure the process are properly implemented during the project.
Clear and detail process from the very beginning among 3 parties which are HSBC, Agency and Sodexo.
Clear and detail scope of works provided by Sodexo to HSBC from the very beginning – Do’s and Dont’s (no overpromised, no overservice)
Fast follow up for any issue raised from the field during the project.
SODEXO PROMO COUPON
SOGO & METRO VOUCHER
High and retailers