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Culture Class

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by

Erin Walter

on 12 April 2018

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Transcript of Culture Class

Why Care About Engagement?
Employee engagement is the emotional
commitment an employee has to the
organization and its values, vision and mission, resulting in the increased use of discretionary effort.
Gallup Poll
Engaged
Average
World
Class
Tasty
Catering
Dis-Engaged
Active Dis-Engaged
33%
50%
17%
67%
26%
7%
94%
6%
0%
Formula for
Employee Involvement
Recognition and Reward
Sustainable Organizational Success
+
+
+
+
=
Consequences or Outcomes
Tasty Catering - 2015
94% Employee Engagement
10,000 Events
104 Errors Realized by Clients
99% Success Ratio
2015 Sales up over 2014 + 10%
2015 Profit up over 2014 + 57%
Awards
APA – Psychologically Healthiest Small Work Place
IPA – Psychologically Healthiest Workplace in IL
Forbes Magazine – 2016 Top Small Company
#1 Best Place to Work in Illinois
Catering Magazine’s Best US Catering Company
Wall Street Journal’s Top Small Workplace
Inc. Magazine’s Best Small Workplace
Their Companies
Rios Ventures
AZ Real Estate
2006 Tim



2007 Jamie Tim



2009 Jamie Erin Tim



2010 Eugene Francisco
Eduardo MariCarmen
2010 Tim




2010 Tim



2011 Erin Jamie Tim


2014 Paul
Required Staff
303
149
100
Leadership
Culture
Human Capital
Systems and Processes, Financial
Transparency and Communication
That Scary Word!
CHANGE
Leadership
Culture
Human
Capital

(Communication & Transparency)
= Sustainable
Effective Organization

+
+
+
Ingredients of
Effective Leadership
Respect - Primary Leadership Tool
Anticipate
Communicate
Delegate
Motivate
Emotional Intelligence
Perceiving Emotions
Reasoning with Emotions
Understanding Emotions
Managing Emotions
Psychological Capitol
Hope - reachable goals
Efficacy - experiencing success
Resiliency - psychological, having the will to achieve
Optimism - building confidence
Practicing Ethics
Right to be told the truth
Right to privacy
Right to not be injured
Right to implied or explicit contract

Privilege or Responsibility?
-Thomas J. Walter
-Fred Luthans Ph.D.
-Salovey & Mayer's Ability Model
-Immanuel Kant
Formula for
Employee Entanglement

Culture
Culture cannot be replicated whereas products, capabilities and services can
A prized culture attracts and retains top performers
Culture underpins competitive advantage and higher financial performance
Systems & Processes
Recognition
& Reward

Tom Walter
Chief Culture Officer
July 1, 2016
Culture engages employees, inspires loyalty and increase discretionary effort
Suggs Transportation
Culture Creators
Jamie Pritscher
Ellen Harte
Eugene Rios
Alfredo Velazques
Tim Walter
Kristen Banks
Anna Wollin
TASTY CATERING'S
EMPLOYEE DESIGNED, AWARD WINNING CULTURE
WELCOME TO THE FAMILY
Full transcript