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NEW A3W2D5

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English4callcenters .com

on 31 March 2017

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Transcript of NEW A3W2D5

GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
NAIL
IT
SIT BACK
Watch the video, laugh and
relax before your
interview.
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Review stars/goal/melody and have all students practice the repetitions
AUTOMATIC
Fluency
?
Linking words:


60 seconds non-stop
Get in couples, you have one minute to discuss a question for today using the tense learned.

1.
2.
3.
TOPIC
Review the vocabulary.
New
Vocabulary
?
?
Conversation
Time
Answer the following questions and
then share your answers with the class

?
?
What is your fav
& RELAX
Recovery
TIME
Discipline check
S1
S2
COMPETITION
JOB HUNT
1. Tell me about a bad experience you had.
2. What can you contribute to this company?
3.What challenges are you looking for in your next job?
4. What did you like or dislike about your previous job?
5. Tell me why you want to work here.
6. What are you looking for in your next position?
7. What are you passionate about?
8. What are your goals for the future?
9. How

Common Job Interview Questions:
JOB HUNT
ROUND 2... GO!
Common Job Interview Questions:
What is your hobby? Why that?

Do you approve of hunting? Why or why not? Do you approve of fishing? Why or why not?

Have you ever worked under pressure?
1. Tell me why you want to work here.
2. What are you looking for in your next position?
3. What are you passionate about?
4. What are your goals for the future?
5. What are your salary requirements?
6. Tell me about a bad experience you had.
7. What can you contribute to this company?
8.What challenges are you looking for in your next job?
9. What did you like or dislike about your previous job?

Shift

Outstanding

Goals

productivity

Procedure
MIXED
Are there any other questions you might have?
I understand how you feel
get ready by having a small conversation, answer the following questions with the person right next to you.
Your Life
Change
Mentality &
Discipline
What you Believe is your Reality, One requirement is to have a success mentality which we reach through techniques that successful people have used to accomplish great results.
"Do what you have to do when you have to do it, whether you want or not" Learning English is like going to the gym, If you follow your diet and your coach's feedback you achieve your goals faster.
Mentality:
Discipline:
Improve our student's life quality, by teaching them how to get fluency and confidence in English, Using our powerful system "English with Mentality and discipline" for them to achieve all their goals and dreams in the shortest time possible according to their individual effort.
Mission:
We are the best teaching English worldwide with mentality and discipline, being at the forefront of innovation and technology.
Vision:
INDIVIDUAL
TOPIC
EXPOSITION
Your coach will explain the exposition activity for next week. Adv. 3 week 3 day 1
Choose a Category:
-Entertainment -Countries -Sports - Lifestyle -Technology -Culture -Friends -Politics
-Animals & pets -Hobbies -You can add additional Categories.
6- Prepare 3 questions for your classmates to make sure they pay attention.
Instructions:
1 - Choose a topic related to the category and show it to your coach Tomorrow so it can be approved.
5 - You need to talk for 2 minutes and 30 seconds.
4 - Research all the aspects about the topic and bring real statistics and facts.
3 - Prepare Visual Material that you can use as support when explaining your topic.
2 - Once the topic is approved by your coach, hand write an essay at least 2 pages
You must watch this video!
VOCABULARY &
PRONUNCIATION
Word:
Sentence:
Ex:

Ex:

Ex:

Ex:

Ex:
Your coach will explain the importance of the
following words, then come to the front and
write down your examples!
Service talk
Customer
What is your motivation to work in a call center?
Get in couples and answer the following questions, then practice the vocabulary.
Vocabulary:
How would you answer this situation: "I'm so disappointed in you guys"
CALL CENTER
ROLE PLAY
Follow the flow
Apologize
Listen to the customer
Offer a solution
Close
Choose a couple, get back to back and practice the following
call! One is the customer and the other one is the agent,
you have to change roles!
A. Agent: You can be
- Polite
Fast
- Solver
B. Customer: You can be
- Disappointed
- In a rush
- Concern
You create the scenario!
Full transcript