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Nilam Prezi

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John Barlow

on 17 February 2013

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Transcript of Nilam Prezi

Cross Cultural Communication: Smiling – be aware of what this may convey! An appreciation of differences Nilam Vyas AIM

Raise awareness of cultural differences in attitudes and behaviours Aim and objectives Why now? Some background information 2016 target 1000+? 2012/13 target 358 international students EMEA, Africa, and the New Markets – Americas and Russia International Office targeting: Internationalisation of higher education ©nv What is culture? A shared set of values, beliefs, norms, attitudes, behaviours What culture is* About groups – shared values and meanings Learned- from your social environment A distinctive pattern of values and beliefs which are characteristic or and social structures of a particular society Customs, Practices, Traditions, Protocols Cultural Norms Naming systems Diet Clothes, modesty Stereotyping Naïve realism Ethnocentrism Cross-cultural encounters may put you in touch with these attitudes: Useful to know how we respond to difference But to know students/staff as individuals cannot ignore knowing them culturally All humans are individuals so large-scale generalisations must be treated with caution Why study culture-general concepts? Some examples of difference Social etiquette – mealtimes, the pub, conversation rules etc Differences in language usage, tone and pitch -‘Yes’ or a nod may not always mean agreement, but a ‘no’ could mean ‘maybe’…! Gift giving, colours Some examples of difference Humour Non-verbal language Communication styles – high/low context Colloquial use of English language, idioms Some examples of difference Collectivism vs Individualism Values and attitudes - examples Values and attitudes - examples Masculine vs Feminist society and gender roles Relationships vs Deal focus Attitude to time Attitudes to open conflict & concern with ‘face’ Strong system of family & extended family support Patriarchal Universalism vs Particularism Different attitudes to disclosure – e.g. not discussed outside family Attitude to Privacy Status-oriented -age and rank respected Values and attitudes - examples China – predominant norms & values Silence – comfortable Don’t use left hand to pass gifts, food or business cards Naming system Q&A sessions -value time for reflection (i.e. not spontaneous) China – predominant norms & values Attitude to time China – predominant norms & values Hierarchical Respect/loyalty for elders Cultural Sensitivity Keep adding to your knowledge bank, to deliver your service in a culturally sensitive way Your curriculum has a global context and provides some international comparisons Take account of differences where possible e.g. timetabling, catering, meetings with major religious festivals in mind, like Rosh Hashanah, Yom Kippur, Ramadan etc Respecting differences Learn from generalisations, but don’t use this to stereotype Be flexible, tolerate initial discomfort until you start to communicate effectively with someone from another culture Don’t assume there is one right way (yours) to communicate e.g. think about body language, tone etc Check your interpretation if uncertain what is meant Listen actively / empathetically to see from the other’s perspective Working Effectively Across Cultures some things in their culture will be similar (or may seem familiar) to yours how you are going to respond when conflict or misunderstandings arise.  some things will be different (maybe in ways you can’t even imagine!) Not about knowing everything about all world cultures About recognising the reasons for differences in attitudes/behaviours Acknowledge: Next Step Planning and designing the next session that will provide more detail about cultural differences in attitudes and behaviours Some essential reading ‘The Silent Language’ by Edward Hall  Communication between Cultures: by Larry Samovar & Richard Porter 2nd edition, 1995   ‘Watching the English’ by Kate Fox Thank You Minimum of gestures Indirect style of comms Avoid irony, self-deprecation
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