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Principles and practices of Hospitality Management

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by

richie montebon

on 13 July 2013

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Transcript of Principles and practices of Hospitality Management

Principles and Practices
of Hospitality Management

Sectors in Hospitality Industry
MICE Sector
Travel and Tours / Tourism Sector

Accommodation Sector
Motel
Pension House
Tourist Inn
Accommodation Sector
HOTELS
Resort
Resorts
MICE Sectors
Meetings
Incentives
Conventions
Events
Club and Gaming Sector
Entertainment and
Recreation Sector
Travel and Tours/ Tourism Sector
Restaurants

Cafes

Bars
Casinos

Clubs
THE Hospitality Industry Operations
The Hospitality Industry Operations
Food & Beverage Sector

Accommodation Sector
Accommodation Sector
Food and Beverage Sector
Club and Gaming Sector
Entertainment and Recreational Sector
Travel & Tours/ Tourism Sector
Motels
Meetings
Incentives
Conventions
Sports Venue
Entertainment Venues
Club & Gaming Sector
CASINOS

CLUBS
Transportation
Travel Intermediaries
Front of the house
Back of the house
Front of the house
Front Office
Food & Beverage
Housekeeping
Gaming
Sales & Marketing
Security
Back of the house
Food Production
Human Resource
Financial Control/Accounts
Maintenance
Front Office
Food & Beverage
Housekeeping
Gaming
Sales and Marketing
Security
Food Production
Human Resource
Financial Control/Account
Maintenance
Types of Employment

Full Time
Part Time
Casual
Contractual
Principles in achieving guest satisfaction
Recognize your guest
Make a positive first impression
Fulfill your guest expectations
Reduce the effort
required of the guest
Facilitate customer
decision making
Focus on customers
decision making
Avoid violating the customer's
unspoken time limits
Create memories
to the guest
Expect your customer
to remember bad experience
Put the customer in your debt
Thank you!!!

Prepared by:
Mr. Richie Montebon
Full transcript