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LBWF Roadshow 11.16

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by

Jo Fletcher

on 3 April 2017

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Transcript of LBWF Roadshow 11.16

GSM
Slice Of The Pie!
71%
28%
1%
What We Do Know
Strike Rate
PQQs
92%
Tender Pass Rate
37%
67%
1st on
Quality
£41m
£78m
£99m
£121m
£53
No. Of LA &
HA Units
4.37m
1.752m
The Line-Up
Osborne Communities - Nick Sterling

OPSL Overview - Carol Bailey

Your Account News - James O'Donnell

What's Ahead - Andrew Sharp

Questions


Osborne Communities
O

O
Osborne Communities
Property Services
Homes
Other Businesses


Introducing
..................Carol Bailey
Managing Director
Osborne Property Services
Introducing
..............Carol Bailey
Awards
Raising our
Profile
Future Fit
Homes Event 2016
Behaviours Training
CelCeCele
Celebration of Success
By 2021 we will be the best regional repairs and maintenance service provider who is
trusted
by our customers, innovative and delivering good value for money; a
trusted
employer for whom people want to work and with whom customers wish to work.
A2 Dominion
Southern Housing Group
City West Homes
Tandridge District Council
London Borough of Redbridge
Slough Borough Council
Dacorum New Build



2020-2021
Our Current Pipeline
Structure
Mubina Mohmed
Customer Solutions Supervisor
Our Celebrations
Customer Experience
99%
Customer
Satisfaction
Complaint
Rates
30%
1.65%
Call Abandonment
12 seconds
To answer
Repairs Performance
97%
Appointments
Kept
97%
Completed
86%
First Time
Fix
5.88 Days
Days to
Complete
Voids Performance
30 days
Days to
re-let Council
home
20 days
Days to re-let
voids
48 days
Re-let major works voids


Our Goal
Contract Extension
£120m
2027
Planned Performance
Full transcript