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Communication Skills for Beginners - SO

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Stavroula Konidari

on 29 July 2016

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Transcript of Communication Skills for Beginners - SO

Communication Skills for Beginners
Study Online

Careers & Employability
volunteering@londonmet.ac.uk

Etymology
The root of the word "communication" comes from the Latin for "sharing".

What words are similar?
Write down your answers.
Summary
Described the cycle of communication
Described the importance of listening techniques
Described how body language encourages communication
Described how using tone of voice is important in verbal communication

Aim
This session aims to enable you to apply a range of interpersonal communication skills with confidence
Learning Objectives
By the end of this session you will be able to:
Describe the cycle of communication
Discuss how language is used to communicate information
Describe the importance of listening techniques
Use body language that encourages communication
Describe how using tone of voice is important in verbal communication
Method
The session will begin with a look at the etymology of the word "communication", the role of the brain and the cycle of communication. A written communication exercise is followed by a selective listening demonstration video, and then an interpretation and prioritisation of information exercise and an exercise on tone of voice.
Skills Covered
Listening skills
Written communication skills
Verbal communication skills
Non-verbal communication skills
Problem solving
Team working
communication
noun
the sharing or exchange of information to gain understanding and promote action
At each of these stages there is potential for misunderstanding
Four objectives of communication
To be received
To be understood
To be accepted
To get action
Researched by Albert Mehrabiam, who studied non-verbal communication in the 1970s.
Resources required:
Pen
Paper
Suggested timing:
1h35

Communication skills don't develop in isolation!
You need these as well!
The ability to communicate clearly and effectively is crucial in everything that we do. Communicating clearly and effectively is not always easy and the potential for misunderstandings is huge. This session will help you to develop your communication skills in a variety of ways - how you communicate using your body, your tone of voice as well as your language.
minutes
Did your suggestions include:
Community
Commune
Common
Commitment
Commonality?

Well done!
The importance of the brain in communication
The human brain has evolved into being one of the most complex objects that we know about. It has an almost limitless capacity to process and with with information - and this includes information that we use in communication.

Paul MacLean, a neurologist, has shown that instead of having one whole brain, our brains can be divided into three parts (the "triune brain"). The three parts are: the reptilian (first brain), the limbic system and the neo cortex. The three parts carry out different functions.

Watch Carl Sagan explain the human brain in this video
The
reptilian brain
is concerned with
primitive
physical functions - it controls
muscles
,
balance
and autonomic functions, such as
breathing
and
heartbeat
. This part of the brain is active, even in deep sleep.

The
limbic system
is called the emotional brain and deals with
emotions
and
short term memory
. It is also involved in checking whether a situation is
safe
- if a situation is safe, then people can relax on an emotional level. The limbic system acts as a
gateway
to the third part - the neo cortex. For example, if someone is talking and doesn't sound or look
confident
then the first brain will
not trust
them. Without trust the brain will not feel comfortable processing information from the speaker. To create the right impression we must talk to the first brain, that is we must make the limbic part of the brain feel confident in what we have to say, it must feel that it can trust us. How we communicate is paramount to building that trust.
The
neo cortex
is where our "higher order" mind can be found; it deals with
IQ
, l
ong-term memory
and conscious
reasoning
. This section only works if the limbic system feels "safe; if we communicated well".
How do we communicate with other people?
Cycle of Communication
I am here designing training for you to develop skills. I intend to send you messages about communication.
I can use a variety of ways to send these messages; using written materials, videos etc. Other methods include the telephone, email and so on.
As you progress through this workshop you receive my message
You are interpreting what I am presenting according to your experiences, knowledge, attitudes, and culture.
You respond to me - by completing an exercise, for example. You might ask a question via e-mail - then you are sending a message to me. We go back to the beginning - I give you more messages, and so on.
My intention as the sender could have been confused
I chose text as my encoder, it may have been better to use speech to encode this message.
You may not have received my message, maybe you couldn't read properly.
You decoded according to your interpretation of my language - do we speak the same language, use the same words?
The potential for communication to go wrong, as you can see, is enormous.
You will now consider the language you use when you are communicating
minutes
Write a description of the item below, without naming it.
Don't use the words:
stuffed
toy
plush
Draw the item that is being described below.
Mechanical device that joins pages of paper or similar material by driving a thin metal through the sheets and folding the ends. It is widely used in government, business, offices, homes and schools.
minutes
Did your picture resemble a stapler?
Well done!
Did it make a difference that you had to write your description of the stuffed toy (compared to other forms of communication)?

If so, think about what were the differences.
THINK!
Language is much more important in written communication than in face-to-face communication
Why does language matter less in face-to-face communication?
BODY LANGUAGE!
Selective Listening
Selective listening is the act of hearing and interpreting only parts of a message that seem relevant to you, while ignoring or devaluing the rest. Often, selective listeners will form arguments before they’ve heard the full story, making them not only poor listeners, but poor speakers too!
Listening skills exercise
Listen to the below short story and then paraphrase it and write it down.
This activity is a study in how you choose to interpret and prioritise certain information over others.
Listening is a key element to communication
Remember the Communication Cycle.

Without listening, you can’t decode the messages being sent to you…..then your responses will also not be as accurate. This is a common way that misunderstandings occur.
Listening techniques (which include positive body language)
Write down your own list
Some suggestions
Smiling
Nodding
Asking questions
Facing the person
Mirroring their actions
Using utterances (eg “uh-huh”; “um”)
Open arms and hands (not crossed)
Good eye contact.
minutes
minutes
We can tell what people are trying to say even if we do not understand the language that they are using.
This is partly due to body language. It is also partly due to
tone of voice
. We are now going to think about how we use our tone of voice.
minutes
The Ham Sandwich Exercise
Repeat the words 'Ham Sandwich' in as many varying ways as you can.
For example say it angrily, happily, sadly, lovingly, despairingly, laughingly, importantly, slyly, snidely, shyly, surprisingly, with a sense of relief, sarcastically, with a sense of panic, mysteriously, impatiently, with a sense of jealousy, arrogantly, excitedly, confusingly, with a sense of boredom, amusingly, joyfully, with a sense of amazement...
Repeat until you run out of variations!
So the words that we use have relatively less importance than the way we say them (although this does not affect the message in the words that we are trying to get across).
5 top tips
Write down your 5 top tips which you will implement personally to improve your communication skills. Stick it on your wall at home or put it on you desk where you will see it often.
Post-workshop survey
Take 2 minutes to help us make our next workshop better.
Click on the link below to give us feedback.
https://volunteeringlondonmet.typeform.com/to/zKe5wA
Full transcript