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Transcript of Emotional Intelligence
"According to respected psychologist Paul Ekman, the basic emotions are: sadness, happiness, anger, fear, disgust, and surprise.
These emotions combine in different ways to form other emotions, including compassion, boredom, embarrassment, rage, hunger, and more." http://www.listofhumanemotions.com/
Emotional Intelligence is “a distinct combination of emotional, personal, and interpersonal skills that influence our overall capacity to cope effectively with life and works demands. It can be measured and learned”. (Stein and Book)
EQ is not:
related to IQ or cognitive intelligence
related to personality
about being nice or being good or bad
be aware of what triggers you and avoid if possible,
once triggered, move away from whatever has triggered you,
and then stop retriggering yourself!
Complete the EQ Self Assessment
Identify your strongest area(s)
Highlights from the newspapers
Leading minds ... (Financial Post, March 18, 2011):
"We don’t have direct knowledge of the physical world. All we can “know” are our ideas about the world. Since our ideas are formed by brains that are shaped by our individual genetic codes and life experiences, we don’t all perceive the same objective reality.
Rather than directly recording our experience, it’s more accurate to say that we create it, according to what we remember, how we feel, and even what we want. "
"Leaders need to figure out what story works both for themselves and for their people. While it’s got to be inspirational and exciting, it also must be realistic and achievable."
Taming my Elephant (Globe and Mail, July 31, 2010):
"The rider is the conscious, reasoning (and far newer) part of the brain. The elephant is the emotional, automatic part that’s wired for pleasure, fear, guilt, lust, key lime pie and all that other primal stuff. It reacts much faster than the rider to threats or opportunities. It craves those little bursts of dopamine that make you feel so good when you take that first bite of pie. These parts of the brain developed through natural selection to guarantee our survival. That’s why the elephant is so shrewd and powerful. You can’t fight the elephant, and you can’t do without it. You can only cajole it and train it and work with it to go your way."
As a group ... Come up with two or three specific examples of how you live this area of EQ in your workplace.
As a group ... Flipchart the advice you would you give to someone wanting to develop this quadrant?
In which EQ areas is most help required?
What strategies would you suggest?
Finally, given all you've discussed:
What EQ development strategies do you need to adopt in order to be the best that you can be?
A brief introduction to Emotional Intelligence