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Communication (APWA/FACERS)

Improve Performance and Productivity
by

Elia Twigg

on 18 April 2018

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Transcript of Communication (APWA/FACERS)

Communication
Improve Performance
and Productivity

Back to Basics....
Verbal
Non-verbal
Written
What are 3 forms of communication?
Communication Differences
How do you communicate with the following groups of people?
Examples:
How do you greet them?
Formal or informal communication:
Do you use slang?
Do you call them Mr. or Mrs.?
Your Team
Acquaintances
Peers
Citizens
Family
Friends
Clients
Contractors
Build
Relationships
with your Team....
Exercise:

Where did you grow up?

Do you have siblings?
How many siblings?
What is your birth order?

What can you share that will help us learn more about you?
Communication with your team....
How do you communicate with your team?
(i.e. staff meetings, phone calls, emails, etc.)

How often do you communicate?

How often do you socialize with your team?

Improve Productivity....
5 FOCUS
ed
Conversations
Concept by Ignite Global
Feedback
Objectives
Career Development
Underlying Motivators
Strengths
Feedback
&
Objectives
Monthly
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Monthly Feedback
Give praise

Give them a voice

Share news and updates
Monthly Objectives
Define expectations

Hold
yourself

AND

your team
accountable
The Oz Principle.....
ABOVE
Cover your tail
Finger-pointing
It's not my job
Ignore/deny
See it
Own it
Solve it
THE LINE
BELOW
THE LINE
JAN
APR
JULY
OCT
FEB
MAY
AUG
NOV
MAR
JUNE
SEPT
DEC
Career Development
Wait and see
Confusion/tell me what to do
Do it
Build
relationships

Implement
5 FOCUSed
Conversations

Hold
yourself
AND
your team
accountable

Frequency of conversations........
What motivates your team members?
Autonomy
Mastery
Purpose
Concept by Dan Pink
Underlying Motivators
Strengths
Full transcript