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Communicating Across Cultures
Transcript of Communicating Across Cultures
more complex than spoken or written
The essence of effective cross-cultural communication has more to do with
releasing the right responses than with
sending the “right” messages. Culture and Communication Culture includes values, attitudes, beliefs, norms and traditions.
Our society includes immigrants or visitors from Asia, America, Europe and other countries.
Understanding how cultural groups communicate can help us as we interact with the new people each day. Identifying Cultural Norms and Values Cultural differences may arise due to: Ethnicity differences
Cultural Identity Barriers to effective intercultural communication Discomfort or apprehension
Ethnocentrism: belief that one culture is superior than the other
Stereotypes and Prejudice
Incompatible Communication codes
Incompatible norms or values Trust in communication Effective communication depends on informal understandings among individuals that are based upon trust
Trust between individuals develops an implicit understanding in communication Developing trust and Intercultural communication competence Developing trust:
Create a clear and calculated basis for mutual benefit
Have realistic commitments and good intentions to honor them
Improve predictability: resolve conflicts and keep communication open
Develop mutual bonding through socializing and friendly contact Intercultural Communication Competence Adopt correct attitudes:
- Tolerance and Ambiguity
- Be open minded and altruistic
Acquire knowledge about other cultures:
- Study and immerse into the culture
Develop cultural skills:
- Listen, develop empathy and flexibility Uncertainty Avoidance: how members feel and deal with people, relations or events
- Low uncertainty avoidance
- High uncertainty avoidance
Power Distance: wide difference in power held by different groups of people and their treatment
- Low power distance
- High power distance
Masculinity-Femininity Summary Values, attitudes, beliefs, norms and tradition is known as "Culture"
A shared system of meaning exists between dominant culture but meanings may wary within co-cultures
Understanding and overcoming barriers in intercultural communication are vital for the society