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CEP - Leadership - Managing Your Boss

CEP America 2013: Lead Scribe Academy
by

Wonki Chae

on 7 August 2014

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Transcript of CEP - Leadership - Managing Your Boss

Commitment
Responsibility
Integrity
Appreciation
Strategy
Humility
Listening
Communication
Determination
Principles
Passion
Purpose
Values
Honest
Leadership
Wonki Chae, MD, MPH
Lead Scribe Academy
2013
CEP
America
Managing
Your Boss - or Physician
Overview
Define "
managing your boss
"
Case Study
Frank Gibbons (the boss)
Managing Your Boss
Harvard Business Review
Gabarro and Kotter, 1985
Personal or political gain?
Philip Bonnevie (the manager)
What Went Wrong?
Failed to recognize a key factor
Mutual dependence between 2 fallible human beings
Understanding your

Understanding
BOSS
YOUR-
SELF
E
A
Developing
and Managing
the Relationship
Summary:
Further Readng:
"Managing Oneself"
by Peter F. Drucker
Harvard Business Review
Reprint R0501K
Camp Counselor

Understanding your
BOSS
Understanding
YOURSELF
Management
CHECKLIST
The RELATIONSHIP
managing this requires:
Understanding your PROGRAM MANAGER and YOURSELF
Use this info to develop and manage a healthy working relationship
Strengths and weaknesses
work styles
needs
Compatible work styles
characterized by mutual expectations
Meets the most critical needs of the other person
At a minimum, need to appreciate your Program Manager's goals and pressures
What are your Boss' organizational and personal goals?
Understand your Boss' pressures - other docs, CEPA mandates, site financials, etc.
Your Program Manager is
NOT
a Magician
Level of Involvement
Style of
Communication
Use of Time
and Resources
recognize your own work style, strengths, weakness, and responses
adapt your style to your Program Manager's
Counter-Dependent
Over-Dependent
REACTIONS
Creating Mutual
Expectations
Creating Mutual
Expectations
Commmunication is
Crucial
Set Annual Job Goals
Use a
Checklist
Develop and maintain the relationship
Assess your Scribe Manager's
Understand that it is a mutual dependence
Strengths and Weaknesses
Goals and Pressures
Work Style
Communication Style
Level of involvement
Use of time and resources
Know
yourself
Understand the
Relationship Dynamics
Know your
Boss
or Scribe Manager
They don't magically know what you need
You must seek help and information - don't wait for it to be provided to you.
Effective Lead assumes responsibility for their own career development
Respect their time and yours
What is your Boss'...
Highly Involved and Detail-Oriented
vs
Some delegate more
What is your Boss'...
Listener?
vs
Reader?
What is your Boss'
Numerous demands for time and attention - but limited resources
Be selective in reports and requests
resents authority
sees boss as a hindrance/obstacle to be overcome
may escalate conflicts
Agree with boss all the time...
even when healthy constructive difference of opinion would be beneficial
an unrealistic view of boss
Develop and manage
the relationship through clear communication and expectations
regular, one-on-one
meetings
be clear
use timelines
agree on how to report progress
agree on how to measure outcomes
To Start...
Are you...
Don't underestimate the amount of information your Boss needs
ask for
feedback
be realistic
be receptive, candid and truthful
go to director with not only problems but
solutions
Assess Yourself
Strenths & weaknesses
Personal Style
Predisposition - Dependence on authority figures
Full transcript